Desktop Home Assessing Team Lead | Coaching & Growth

Hinchen Recruitment Group; North Lakes; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus programs

ME leave day

Paid volunteer leave

Paid parental leave

Discounts on insurance products

Health & wellbeing initiatives

Employee recognition programs

Benefits platform access

Team events

Job summary

Hinchen Recruitment Group in North Lakes, QLD, is seeking a Team Leader - Desktop Home Assessing. You will lead a high-performing team of 6 to 8 Assessors responsible for desktop home assessments, scope validation and end-to-end claims management across residential insurance claims.

You will mentor and coach assessors, drive performance, and partner with internal stakeholders to improve operational outcomes while supporting customer outcomes in challenging times.

Qualifications

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments.
• Strong background in estimating, scoping and assessing residential building repairs.
• Ability to mentor, inspire and performance manage a team.
• Excellent communication and stakeholder management skills.
• Strong organisational and time management capability.
• Experience handling escalations, complaints or complex claims matters.
• Insurance industry experience highly regarded, but not essential.
• Minimum 2 years’ experience within Home Assessing or the broader Building industry.

Responsibilities

• Leading, coaching and mentoring a team of Desktop Home Assessors.
• Driving high standards across scoping accuracy, cost validation and claims management.
• Managing escalated claims and complex customer matters.
• Monitoring team performance, KPIs and operational outcomes.
• Supporting process improvement initiatives across the Home Claims function.
• Building strong relationships with internal stakeholders, suppliers and repair networks.
• Providing ongoing training, feedback and capability development across the team.
• Contributing to workforce planning and operational improvements.

Skills

Leadership

Stakeholder management

Communication

Organisational skills

Mentoring

Team coaching

Claims handling

Estimating & scoping

Job description

Hinchen Recruitment Group in North Lakes, QLD, is seeking a Team Leader - Desktop Home Assessing. You will lead a high-performing team of 6 to 8 Assessors responsible for desktop home assessments, scope validation and end-to-end claims management across residential insurance claims.

You will mentor and coach assessors, drive performance, and partner with internal stakeholders to improve operational outcomes while supporting customer outcomes in challenging times.