Home Assessing Team Lead (Desktop) – Coaching & Claims

Auto & General; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Learning & development

Wellbeing support

Team events

Job summary

Auto & General is seeking a Desktop Home Assessing Team Leader in Australia to guide and oversee a team responsible for property assessments, cost validation and end-to-end claims management. You will train, coach and supervise Home Assessors to ensure consistent, high-quality outcomes.

Responsibilities include handling escalated claims, driving cost-control strategies and refining the Claims value chain. You’ll build relationships with diverse stakeholders and monitor KPIs to maintain

Qualifications

• Minimum 2 years’ experience in Home Assessing, or Building Industry.
• Experience leading a professional team to deliver high-quality assessments.
• Ability to coach and mentor staff and develop capability.
• Experience building effective relationships with internal and external stakeholders.
• Insurance experience is preferred, but not essential.

Responsibilities

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance and feedback to team members to develop skills and career goals.
• Handle escalated claims, complaints and other complex matters.
• Implement cost control strategies to achieve planned outcomes and improvements.
• Build and maintain relationships with stakeholders and support process improvements.
• Track, monitor and report on KPIs, ensuring productivity and quality.

Skills

Team leadership

Coaching & mentoring

Stakeholder management

Cost control

Insurance knowledge

Education

Experience in Home Assessing / Building industry

Job description

Auto & General is seeking a Desktop Home Assessing Team Leader in Australia to guide and oversee a team responsible for property assessments, cost validation and end-to-end claims management. You will train, coach and supervise Home Assessors to ensure consistent, high-quality outcomes.

Responsibilities include handling escalated claims, driving cost-control strategies and refining the Claims value chain. You’ll build relationships with diverse stakeholders and monitor KPIs to maintain