Team Leader - Desktop Home Assessing QLD

Hinchen Recruitment Group; Moreton Bay; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Career progression and leadership"

Bonus programs

Additional paid leave

Paid volunteer leave

Paid parental leave

Discounts on insurance products

Health and wellbeing initiatives

Employee recognition programs

Discount platform access

Job summary

Hinchen Recruitment Group partners with an Australian insurer to recruit a Team Leader for Desktop Home Assessing in QLD. Lead a team of 6–8 assessors, drive scoping accuracy, cost validation and end-to-end claims outcomes while coaching and mentoring your team through challenging customer interactions.

You will partner with stakeholders, support process improvements, and foster development across the team, contributing to strong customer service and growth in a dynamic claims environment.

Qualifications

• Minimum 2 years’ experience within Home Assessing or the broader Building industry.
• Strong background in estimating, scoping and assessing residential building repairs.
• Ability to mentor, inspire and performance manage a team.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and mentor a team of Desktop Home Assessors.
• Drive high standards across scoping accuracy, cost validation and claims management.
• Manage escalated claims and complex customer matters.
• Monitor team performance, KPIs and operational outcomes.
• Support process improvement initiatives across the Home Claims function.
• Build relationships with internal stakeholders, suppliers and repair networks.
• Provide ongoing training and capability development across the team.
• Contribute to workforce planning and operational improvements.

Skills

Leadership experience

Coaching/mentoring

Communication

Stakeholder management

Team management

Organisational skills

Performance management

People development

Cost & scope control

Job description

Team Leader - Desktop Home Assessing QLD

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

This is an outstanding opportunityfor an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience looking to join a business that genuinely invests in its people, systems and future growth.

In this role, you will lead a high-performing team of 6 to 8 Assessors responsible for desktop-based home assessing, scope validation, cost control and end-to-end claims management across residential insurance claims.

You’ll play a critical role in coaching and mentoring assessors, improving operational performance and helping drive exceptional customer outcomes during what can often be challenging times for customers.

What You’ll Be Doing

• Leading, coaching and mentoring a team of Desktop Home Assessors
• Driving high standards across scoping accuracy, cost validation and claims management
• Managing escalated claims and complex customer matters
• Monitoring team performance, KPIs and operational outcomes
• Supporting process improvement initiatives across the Home Claims function
• Building strong relationships with internal stakeholders, suppliers and repair networks
• Providing ongoing training, feedback and capability development across the team
• Contributing to workforce planning and operational improvements

What We’re Looking For

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
• Strong background in estimating, scoping and assessing residential building repairs
• Ability to mentor, inspire and performance manage a team
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability
• Experience handling escalations, complaints or complex claims matters
• Insurance industry experience highly regarded, but not essential
• Minimum 2 years’ experience within Home Assessing or the broader Building industry

Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.

You’ll be joining a business that genuinely values its people and offers:

Benefits

• Career progression and leadership development opportunities
• Bonus and reward programsAdditional paid “ME” leave day
• Paid volunteer leave
• Paid parental leave
• Discounts on insurance products and retail partners
• Health and wellbeing initiatives
• Employee recognition programs and team events
• Access to the employee benefits platform with extensive discounts and offers

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.