Team Lead, Desktop Home Assessments

Randstad Pty; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Training & development

Competitive remuneration

Modern work environment

Job summary

Randstad Pty is partnering with a leading Australian general insurer to recruit a Team Leader - Desktop Home Assessing based in Brisbane. You will guide a North Lakes team of eight Desktop Home Assessors, coaching them to deliver accurate virtual assessments, cost validations, and end-to-end claims handling.

As a senior people-lead, you will drive performance through robust coaching, stretch targets, and disciplined reporting.

Qualifications

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Responsibilities

• Lead, coach, and oversee a team of eight Desktop Home Assessors.
• Coach assessors on scoping accuracy, cost validation, and use of assessment software.
• Interpret operational reporting to drive priorities and refine the home claims operating model.
• Implement and monitor cost-control strategies across the claims value chain.
• Handle complex claim escalations and build relationships with internal teams and external partners.
• Monitor KPIs, productivity and quality metrics to align with standards.

Skills

Team leadership

Coaching

Mentoring

Data analysis

Communication

Change agility

Time management

Negotiation

Stakeholder management

Education

Construction/building qualification

Tools

Virtual assessment software

Job description

Randstad Pty is partnering with a leading Australian general insurer to recruit a Team Leader - Desktop Home Assessing based in Brisbane. You will guide a North Lakes team of eight Desktop Home Assessors, coaching them to deliver accurate virtual assessments, cost validations, and end-to-end claims handling.

As a senior people-lead, you will drive performance through robust coaching, stretch targets, and disciplined reporting.