Lead Desktop Home Assessors – Claims & Quality

Hinchen; Moreton Bay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus and reward programs

Additional paid ME leave day

Paid volunteer leave

Paid parental leave

Discounts on insurance products and at

Health and wellbeing initiatives

Employee recognition programs and team

Job summary

Hinchen Recruitment Group partners with an Australian owned client delivering smarter home insurance solutions. Based in North Lakes, they seek an experienced Team Leader to guide 6–8 Desktop Home Assessors in desktop-based home assessing, scope validation, cost control and end-to-end claims management.

You will coach and mentor assessors, drive performance against KPIs, support process improvements and foster strong relationships with internal stakeholders and repair networks to deliver

Qualifications

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
• Strong background in estimating, scoping and assessing residential building repairs
• Ability to mentor, inspire and performance manage a team
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability
• Experience handling escalations, complaints or complex claims matters
• Insurance industry experience highly regarded, but not essential
• Minimum 2 years’ experience within Home Assessing or the broader Building industry

Responsibilities

• Leading, coaching and mentoring a team of Desktop Home Assessors
• Driving high standards across scoping accuracy, cost validation and claims management
• Managing escalated claims and complex customer matters
• Monitoring team performance, KPIs and operational outcomes
• Supporting process improvement initiatives across the Home Claims function
• Building strong relationships with internal stakeholders, suppliers and repair networks
• Providing ongoing training, feedback and capability development across the team
• Contributing to workforce planning and operational improvements

Skills

Leadership

Mentoring

Stakeholder management

Communication

Time management

Organizational skills

Escalation handling

Job description

Hinchen Recruitment Group partners with an Australian owned client delivering smarter home insurance solutions. Based in North Lakes, they seek an experienced Team Leader to guide 6–8 Desktop Home Assessors in desktop-based home assessing, scope validation, cost control and end-to-end claims management.

You will coach and mentor assessors, drive performance against KPIs, support process improvements and foster strong relationships with internal stakeholders and repair networks to deliver