Desktop Home Assessor — Residential Claims Expert

Randstad NV; North Lakes; On-site; AUD 104,000 - 141,000; Full time

Job summary

Randstad partners with a prominent Australian general insurance group to recruit a Permanent Desktop Home Assessor (Moderate Severity) for their North Lakes office. You will leverage residential construction expertise to assess claims from a desk, not on site, delivering accurate scopes, costs, and timely decisions.

The role offers a stable, rewarding corporate career with progression into senior technical assessing or leadership, and exposure to major household-brand claims in a supportive

Qualifications

• Residential building, renovation, and extensive estimating experience.
• Strong background in reviewing, building, and determining accurate scopes of works.
• Proven ability to build effective relationships with builders and suppliers.
• Excellent time management, organizational, and communication skills.
• Ability to handle conflict resolution and negotiate outcomes.
• Comfort with using multiple computer systems and technology.

Responsibilities

• Own end-to-end management of allocated property claims.
• Virtual assessing: review photos, videos and reports to validate damage and causation.
• Produce detailed scopes of works and cost documentation; audit against quotes.
• Negotiate with repairers and customers on methodologies and costs.
• Engage with engineers and building consultants; interpret reports.
• Conduct virtual inspections and approve invoices at milestones.
• Authorize emergency make-safe works and support vulnerable customers.

Skills

Residential building

Renovations

Estimating

Scope of works

Negotiation

Time management

Communication

Stakeholder engagement

Job description

Randstad partners with a prominent Australian general insurance group to recruit a Permanent Desktop Home Assessor (Moderate Severity) for their North Lakes office. You will leverage residential construction expertise to assess claims from a desk, not on site, delivering accurate scopes, costs, and timely decisions.

The role offers a stable, rewarding corporate career with progression into senior technical assessing or leadership, and exposure to major household-brand claims in a supportive