Home Assessing Team Leader: Coaching & Claims Excellence

Auto & General Insurance; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses and perks

Volunteer days

ME day (Personal day)

Paid parental leave

Professional development

Wellbeing support

Employee discounts

Job summary

Auto & General (A&G) is seeking a Desktop Home Assessing Team Leader in North Lakes, QLD. You will guide the Home Assessing Team, oversee assessments, validate costs, and manage end-to-end claims portfolios.

You will train and coach team members, ensure consistency in approach, and drive improvements across the home claims value chain while maintaining strong stakeholder relationships.

Qualifications

• Minimum 2 years’ experience in Home Assessing or Building Industry essential.
• Experience managing a team and mentoring staff.
• Insurance industry experience preferred but not essential.

Responsibilities

• Lead, monitor and inspire the team to deliver high service standards.
• Provide guidance and coaching to improve skills and career growth.
• Handle escalated claims and complex matters with confidence.
• Implement cost-control strategies to meet planned outcomes and improve the value chain.
• Build relationships with stakeholders and contribute to strategic activities.
• Track and report KPIs to ensure productivity and quality meet expectations.

Skills

Team leadership

Coaching

Cost control

KPI tracking

Stakeholder management

Performance management

Job description

Auto & General (A&G) is seeking a Desktop Home Assessing Team Leader in North Lakes, QLD. You will guide the Home Assessing Team, oversee assessments, validate costs, and manage end-to-end claims portfolios.

You will train and coach team members, ensure consistency in approach, and drive improvements across the home claims value chain while maintaining strong stakeholder relationships.