Team Leader Desktop Home Assessor

Randstad NV; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training and development

Competitive remuneration and benefits

Job summary

Randstad supports a market-leading general insurance organisation in Australia to recruit an experienced Team Leader - Desktop Home Assessing based in North Lakes. You will guide, coach, and oversee eight Desktop Home Assessors responsible for virtual home assessments, cost validations, scope accuracy, and end-to-end claim management.

This leadership role emphasizes operational discipline, capability development, and high-standard assessment methodologies, with a focus on delivering exceptional

Qualifications

• Minimum of 2 years in Home Assessing or Building/Construction.
• Proven leadership experience with coaching and team performance management.
• Strong ability to convert data into actionable team priorities.
• Experience with cost validation and scoping accuracy is preferred.

Responsibilities

• Lead, coach, and manage a team of eight Desktop Home Assessors in North Lakes.
• Provide technical guidance on scoping accuracy, cost validation, and virtual assessing techniques.
• Monitor operational reporting to drive daily, weekly, and monthly priorities and improve the home claims operating model.
• Implement cost-control strategies to meet financial outcomes and identify improvements across the claims value chain.
• Manage complex claim escalations and maintain relationships with internal teams and external partners.
• Track team KPIs, productivity, and quality to align with standards and drive process improvements.

Skills

People leadership

Coaching

Data analytics

Stakeholder management

Communication

Tools

Assessment software

Cost estimation tools

Job description

Randstad is excited to be supporting our valued business partner, a market leader and one of Australia's fastest-growing general insurance organisations, to source an experienced Team Leader - Desktop Home Assessing.

Our partner has built a strong reputation across Australia by delivering trusted general insurance solutions, underpinned by a culture of high performance, integrity, and mutual respect. They are dedicated to investing in their people, offering generous rewards, robust career development opportunities, and an environment where every individual can make a tangible impact.

About the Role

Operating at the helm of a North Lakes based team, you will guide, coach, and oversee a group of eight Desktop Home Assessors. Your team manages the virtual assessment of impacted properties, conducts rigorous cost validations, ensures scope accuracy, and drives end-to-end claim management.

In this leadership role, you will foster a culture of operational discipline, support continuous capability development, and maintain consistent, high-standard assessment methodologies.

Key Responsibilities

• People Leadership & Coaching: Lead, mentor, and inspire a team of eight direct reports to deliver exceptional customer service, maintain process adherence, and achieve career development goals.
• Technical Guidance: Continuously coach assessors on scoping accuracy, cost validation, virtual assessing techniques, software usage, and project coordination.
• Operational Excellence: Interpret operational reporting and analytics to drive daily, weekly, and monthly priorities while refining the home claims operating model.
• Cost & Quality Control: Implement and monitor cost-control strategies to achieve planned financial outcomes and identify improvement areas across the claims value chain.
• Stakeholder Management & Escalations: Handle complex claim escalations and customer feedback, while building constructive relationships across internal teams and external industry partners.
• Performance Reporting: Monitor and track team KPIs, productivity, and quality metrics to align with organisational standards and contribute to ongoing systems and process improvements.

Skills & Experience

• Minimum of 2 years of experience within Home Assessing or the Building and Construction industry.
• Proven experience in people leadership, including coaching, mentoring, and managing team performance against business targets.
• Practical estimating experience is highly preferred.
• Prior experience in the general insurance industry is preferred, but not essential.
• Demonstrated operational reporting literacy and the ability to turn data into actionable team priorities.
• Strong written and verbal communication skills, with sound negotiation capability when dealing with both customers and industry professionals.
• High level of change-agility, organisation, and time management skills.

What's on Offer

• A key leadership position within an established, high-growth insurer.
• Comprehensive training and continuous professional development opportunities.
• A competitive remuneration package with generous employee rewards and benefits.
• A modern working environment equipped with advanced virtual assessment technologies and tools.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please note that only shortlisted candidates will be contacted.