Team Lead, Desktop Home Assessments

Hinchen Recruitment Group; Moreton Bay; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Career progression and leadership"

Bonus programs

Additional paid leave

Paid volunteer leave

Paid parental leave

Discounts on insurance products

Health and wellbeing initiatives

Employee recognition programs

Discount platform access

Job summary

Hinchen Recruitment Group partners with an Australian insurer to recruit a Team Leader for Desktop Home Assessing in QLD. Lead a team of 6–8 assessors, drive scoping accuracy, cost validation and end-to-end claims outcomes while coaching and mentoring your team through challenging customer interactions.

You will partner with stakeholders, support process improvements, and foster development across the team, contributing to strong customer service and growth in a dynamic claims environment.

Qualifications

• Minimum 2 years’ experience within Home Assessing or the broader Building industry.
• Strong background in estimating, scoping and assessing residential building repairs.
• Ability to mentor, inspire and performance manage a team.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and mentor a team of Desktop Home Assessors.
• Drive high standards across scoping accuracy, cost validation and claims management.
• Manage escalated claims and complex customer matters.
• Monitor team performance, KPIs and operational outcomes.
• Support process improvement initiatives across the Home Claims function.
• Build relationships with internal stakeholders, suppliers and repair networks.
• Provide ongoing training and capability development across the team.
• Contribute to workforce planning and operational improvements.

Skills

Leadership experience

Coaching/mentoring

Communication

Stakeholder management

Team management

Organisational skills

Performance management

People development

Cost & scope control

Job description

Hinchen Recruitment Group partners with an Australian insurer to recruit a Team Leader for Desktop Home Assessing in QLD. Lead a team of 6–8 assessors, drive scoping accuracy, cost validation and end-to-end claims outcomes while coaching and mentoring your team through challenging customer interactions.

You will partner with stakeholders, support process improvements, and foster development across the team, contributing to strong customer service and growth in a dynamic claims environment.