Team Leader Desktop Home Assessor

Randstad Pty; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Training & development

Competitive remuneration

Modern work environment

Job summary

Randstad Pty is partnering with a leading Australian general insurer to recruit a Team Leader - Desktop Home Assessing based in Brisbane. You will guide a North Lakes team of eight Desktop Home Assessors, coaching them to deliver accurate virtual assessments, cost validations, and end-to-end claims handling.

As a senior people-lead, you will drive performance through robust coaching, stretch targets, and disciplined reporting.

Qualifications

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Responsibilities

• Lead, coach, and oversee a team of eight Desktop Home Assessors.
• Coach assessors on scoping accuracy, cost validation, and use of assessment software.
• Interpret operational reporting to drive priorities and refine the home claims operating model.
• Implement and monitor cost-control strategies across the claims value chain.
• Handle complex claim escalations and build relationships with internal teams and external partners.
• Monitor KPIs, productivity and quality metrics to align with standards.

Skills

Team leadership

Coaching

Mentoring

Data analysis

Communication

Change agility

Time management

Negotiation

Stakeholder management

Education

Construction/building qualification

Tools

Virtual assessment software

Job description

Team Leader- Desktop Home Assessors Randstad is excited to be supporting our valued business partner, a market leader and one of Australia's fastest-growing general insurance organisations, to source an experienced Team Leader - Desktop Home Assessing.

Our partner has built a strong reputation across Australia by delivering trusted general insurance solutions, underpinned by a culture of high performance, integrity, and mutual respect. They are dedicated to investing in their people, offering generous rewards, robust career development opportunities, and an environment where every individual can make a tangible impact.

About the Role

Operating at the helm of a North Lakes based team, you will guide, coach, and oversee a group of eight Desktop Home Assessors. Your team manages the virtual assessment of impacted properties, conducts rigorous cost validations, ensures scope accuracy, and drives end-to-end claim management.

In this leadership role, you will foster a culture of operational discipline, support continuous capability development, and maintain consistent, high-standard assessment methodologies.

Key Responsibilities

• People Leadership & Coaching: Lead, mentor, and inspire a team of eight direct reports to deliver exceptional customer service, maintain process adherence, and achieve career development goals.
• Technical Guidance: Continuously coach assessors on scoping accuracy, cost validation, virtual assessing techniques, software usage, and project coordination.
• Operational Excellence: Interpret operational reporting and analytics to drive daily, weekly, and monthly priorities while refining the home claims operating model.
• Cost & Quality Control: Implement and monitor cost-control strategies to achieve planned financial outcomes and identify improvement areas across the claims value chain.
• Stakeholder Management & Escalations: Handle complex claim escalations and customer feedback, while building constructive relationships across internal teams and external industry partners.
• Performance Reporting: Monitor and track team KPIs, productivity, and quality metrics to align with organisational standards and contribute to ongoing systems and process improvements.

Skills & Experience

• Minimum of 2 years of experience within Home Assessing or the Building and Construction industry.
• Proven experience in people leadership, including coaching, mentoring, and managing team performance against business targets.
• Practical estimating experience is highly preferred.
• Prior experience in the general insurance industry is preferred, but not essential.
• Demonstrated operational reporting literacy and the ability to turn data into actionable team priorities.
• Strong written and verbal communication skills, with sound negotiation capability when dealing with both customers and industry professionals.
• High level of change-agility, organisation, and time management skills.

What’s on Offer

• A key leadership position within an established, high-growth insurer.
• Comprehensive training and continuous professional development opportunities.
• A competitive remuneration package with generous employee rewards and benefits.
• A modern working environment equipped with advanced virtual assessment technologies and tools.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Qualification in construction and building is highly preferred.

working at

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