Remote Desktop Home Assessor (Residential Claims)

Randstad Pty; Brisbane; On-site; AUD 104,000 - 141,000; Full time

Job summary

Randstad Pty is partnering with a major Australian insurer to fill a Permanent Desktop Home Assessor (Moderate Severity) role based in their North Lakes office, Brisbane. The job centers on evaluating residential property claims from a desk, leveraging construction expertise to determine causation, scope and cost.

You will manage end-to-end claims, review plans, cost data, and collaborate with engineers and repairers.

Qualifications

• Residential building, renovation, and extensive estimating experience.
• Strong background in reviewing and determining accurate scopes of works.
• Proven ability to build relationships with builders and suppliers.
• Excellent time management, organisation and communication skills.
• Experience handling conflict resolution and negotiations.

Responsibilities

• Oversee end-to-end management of allocated property claims.
• Review digital photos, videos, and reports to validate damage and causation.
• Produce scopes of works and cost documentation, audit against quotes.
• Negotiate with repairers and customers on repair costs.
• Collaborate with structural engineers and building consultants.
• Conduct virtual inspections and approve invoices at milestones.
• Provide empathetic customer care and manage escalations.

Skills

Residential building

Renovation experience

Estimating experience

Building plans review

Vendor/supplier relationships

Time management

Communication skills

Education

QBCC license

Certificate III in Carpentry

Certificate IV in Building and Construction

Diploma of Building and Construction

Job description

Randstad Pty is partnering with a major Australian insurer to fill a Permanent Desktop Home Assessor (Moderate Severity) role based in their North Lakes office, Brisbane. The job centers on evaluating residential property claims from a desk, leveraging construction expertise to determine causation, scope and cost.

You will manage end-to-end claims, review plans, cost data, and collaborate with engineers and repairers.