Desktop Home Assessments Lead — Build & Claims Excellence

Troocoo Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

ME day & volunteer day

Professional development

Employee discounts

Job summary

Troocoo Pty in Sydney is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment. You will guide performance, provide technical direction on building damage, and ensure quality outcomes.

The role emphasizes coaching, cost validation, stakeholder collaboration and adherence to standards. You will identify training needs and promote a culture of accountability and continuous improvement across the team.

Qualifications

• Experience in building repairs or insurance assessing.
• Proven leadership in a team of assessors.
• Strong knowledge of building damage and repair methods.
• Experience negotiating costs with suppliers.

Responsibilities

• Lead, coach and develop Desktop Home Assessors to meet performance targets and deliver outcomes.
• Monitor performance, KPIs and identify opportunities for improvement.
• Provide technical guidance on building damage assessments, repair methodologies and scopes of work.
• Oversee claims progression, cost validation and repair negotiations to ensure quality outcomes.

Skills

Leadership

Stakeholder management

Coaching

Analytical thinking

Communication

Education

Building qualifications

Tools

Virtual assessment platforms

Job description

Troocoo Pty in Sydney is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment. You will guide performance, provide technical direction on building damage, and ensure quality outcomes.

The role emphasizes coaching, cost validation, stakeholder collaboration and adherence to standards. You will identify training needs and promote a culture of accountability and continuous improvement across the team.