Sydney CBD IT Field Engineer – Onsite Support & Hardware

Megt; Sydney; On-site; AUD 55,000 - 83,000; Part time

Job summary

Unisys is seeking an IT Field Engineer to provide hands-on support across client sites within the Sydney CBD. You will diagnose and resolve desktop, laptop, printer and network device issues, performing hardware break-fix, installations and re-imaging while delivering professional onsite service to end users.

The role offers exposure to enterprise IT environments within a global technology organisation, with onboarding and vendor training, and the opportunity to work autonomously while supported

Qualifications

• Onsite/field IT support experience.
• Break-fix experience highly regarded.
• Strong knowledge of desktop/laptop hardware and peripherals.
• Ability to diagnose hardware and software issues.
• Experience installing, configuring and re-imaging devices.
• Familiar with printers and network/server hardware.
• Ability to manage service requests and work independently.
• Excellent troubleshooting and customer-service skills.
• Able to obtain Working with Children Check and Police Clearance.
• Unrestricted Australian working rights for security clearance.

Responsibilities

• Provide hands-on IT support across client locations in the Sydney CBD.
• Diagnose and resolve desktop, laptop, printer and network faults.
• Perform hardware repairs, component replacements and maintenance.
• Manage service requests and deliver onsite end-user support.
• Install, configure, upgrade and re-image computers and equipment.
• Complete moves, adds, and changes within client environments.
• Troubleshoot hardware, OS and connectivity issues.
• Coordinate with Service Desk and vendors.
• Maintain accurate service records and asset information.
• Deliver professional customer service in every interaction.

Skills

Onsite IT support

Break-fix experience

Desktop hardware

Laptops

Printers

Networking devices

Server hardware

Troubleshooting

Documentation

Customer service

Working with Children Check

National Police Clearance

Australian working rights

CompTIA A+

Education

CompTIA A+ certification

Job description

Unisys is seeking an IT Field Engineer to provide hands-on support across client sites within the Sydney CBD. You will diagnose and resolve desktop, laptop, printer and network device issues, performing hardware break-fix, installations and re-imaging while delivering professional onsite service to end users.

The role offers exposure to enterprise IT environments within a global technology organisation, with onboarding and vendor training, and the opportunity to work autonomously while supported