L4 IT Field Engineer (City Walker)

Megt; Sydney; On-site; AUD 55,000 - 83,000; Part time

Job summary

Unisys is seeking an IT Field Engineer to provide hands-on support across client sites within the Sydney CBD. You will diagnose and resolve desktop, laptop, printer and network device issues, performing hardware break-fix, installations and re-imaging while delivering professional onsite service to end users.

The role offers exposure to enterprise IT environments within a global technology organisation, with onboarding and vendor training, and the opportunity to work autonomously while supported

Qualifications

• Onsite/field IT support experience.
• Break-fix experience highly regarded.
• Strong knowledge of desktop/laptop hardware and peripherals.
• Ability to diagnose hardware and software issues.
• Experience installing, configuring and re-imaging devices.
• Familiar with printers and network/server hardware.
• Ability to manage service requests and work independently.
• Excellent troubleshooting and customer-service skills.
• Able to obtain Working with Children Check and Police Clearance.
• Unrestricted Australian working rights for security clearance.

Responsibilities

• Provide hands-on IT support across client locations in the Sydney CBD.
• Diagnose and resolve desktop, laptop, printer and network faults.
• Perform hardware repairs, component replacements and maintenance.
• Manage service requests and deliver onsite end-user support.
• Install, configure, upgrade and re-image computers and equipment.
• Complete moves, adds, and changes within client environments.
• Troubleshoot hardware, OS and connectivity issues.
• Coordinate with Service Desk and vendors.
• Maintain accurate service records and asset information.
• Deliver professional customer service in every interaction.

Skills

Onsite IT support

Break-fix experience

Desktop hardware

Laptops

Printers

Networking devices

Server hardware

Troubleshooting

Documentation

Customer service

Working with Children Check

National Police Clearance

Australian working rights

CompTIA A+

Education

CompTIA A+ certification

Job description

About Unisys

Unisys is a global technology solutions company delivering secure, high-performance IT services to organisations across a range of industries. Joining Unisys means working with leading technologies, supporting complex client environments and further developing your career within an established global network.

About the role

As an IT Field Engineer, you will provide experienced, hands-on technical support primarily across client sites within the Sydney CBD.

You will diagnose and resolve hardware issues involving desktops, laptops, printers and network devices whilst providing professional onsite support directly to end users.

The role will involve managing service requests, performing hardware break-fix work, completing installations and upgrades, re-imaging devices and resolving technical issues that cannot be addressed remotely.

This is a great opportunity to build on your technical experience while gaining exposure to enterprise IT environments with a global technology organisation.

Key Responsibilities

• Provide hands-on IT support across client locations primarily within the Sydney CBD
• Diagnose and resolve desktop, laptop, printer, server and network-related faults
• Perform hardware repairs, component replacements and preventative maintenance
• Manage technical service requests and provide onsite support to end users
• Install, configure, upgrade and re-image computers and associated equipment
• Complete installs, moves, adds and changes within client environments
• Troubleshoot hardware, operating system and connectivity issues
• Investigate recurring technical issues and identify appropriate solutions
• Coordinate with Service Desk teams, vendors and internal technical specialists
• Maintain accurate service records, documentation and asset information
• Deliver professional and responsive customer service throughout every client interaction

What we're looking for

• Demonstrated experience providing onsite, desktop or field-based IT support
• Hands=on break-fix experience is highly regarded
• Strong knowledge of desktop and laptop hardware, operating systems and peripherals
• Proven ability to diagnose and resolve hardware and software issues
• Experience with device installation, configuration, upgrades and re-imaging
• Working knowledge of printers, network devices and server hardware
• Ability to manage service requests and work independently within client environments
• Strong troubleshooting and problem-solving skills
• Excellent communication, documentation and customer-service skills
• Ability to obtain a Working with Children Check and National Police Clearance
• Unrestricted Australian working rights, as required for security-clearance eligibility

CompTIA A+certification or an equivalent technical qualification is highly regarded

What you can expect

• ASAP commencement
• Work primarily based within the Sydney CBD
• Casual engagement, with days and hours based on client service requirements (generally between 8:30am - 4:30pm)
• Comprehensive onboarding, vendor-specific training and familiarisation with client environments
• Exposure to diverse technologies, equipment and enterprise IT environments
• The opportunity to work autonomously while supported by experienced technical teams
• Career-development opportunities within Unisys' global network

About MEGT

At MEGT, we support people to build lasting careers and help businesses recruit, train and grow their workforce. We are committed to creating safe, inclusive, and diverse workplaces. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, and culturally diverse communities.