Onsite IT Field Engineer - Hardware & Network Support

Megt; Brisbane; On-site; AUD 60,000 - 95,000; Part time

Job summary

Unisys is seeking an IT Field Engineer to provide hands-on technical support at client sites and depots across Brisbane. You will diagnose, repair and re-image desktops, laptops, printers, servers and network devices, delivering professional onsite service.

You will work autonomously with support from a seasoned technical team, manage escalated requests, and contribute to long-term IT outcomes while developing your career within Unisys' global network.

Qualifications

• Demonstrated experience providing onsite or field-based IT support (L4 experience highly preferable/ break-fix experience).
• Valid Australian Driver's Licence and access to a reliable vehicle.
• Access to your own tools and equipment required to perform onsite technical work.
• Ability to obtain Working with Children Check and current National Police Clearance.
• Unrestricted Australian working rights, as required for security-clearance eligibility.
• Strong knowledge of desktop/laptop hardware, operating systems and peripherals.
• Proven ability to diagnose and resolve complex hardware issues.
• Experience with device installation, configuration, upgrades and re-imaging.
• Ability to manage escalated incidents and work independently across client sites.
• Strong communication, documentation and customer-service skills.
• A+ certification or an equivalent technical qualification is highly regarded.

Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network-related faults
• Perform hardware repairs, component replacements and preventative maintenance
• Attend client sites and manage complex or escalated technical service requests
• Install, configure, upgrade and re-image computers and associated equipment
• Complete installs, moves, adds and changes within client environments
• Provide advanced onsite support across hardware operating systems
• Investigate recurring issues and identify appropriate long-term solutions
• Coordinate with Service Desk teams, vendors and internal technical specialists
• Maintain accurate service records, documentation and asset information
• Deliver professional, responsive service throughout every client interaction

Skills

Onsite support

Hardware troubleshooting

Customer service

Documentation

Communication

Education

A+ certification

Tools

PC hardware

Printer maintenance

Diagnostics tools

Job description

Unisys is seeking an IT Field Engineer to provide hands-on technical support at client sites and depots across Brisbane. You will diagnose, repair and re-image desktops, laptops, printers, servers and network devices, delivering professional onsite service.

You will work autonomously with support from a seasoned technical team, manage escalated requests, and contribute to long-term IT outcomes while developing your career within Unisys' global network.