Switchboard Administrator

Queensland Health; Rockhampton Regional; On-site; AUD 77,000 - 86,000; Part time

Benefits offered by this job

Prof dev

Flexible work-life balance

Salary sacrifice options

Paid parental leave

EAP – Employee Assistance Program

Discounted private health insurance

Fitness Passport

Job summary

Queensland Health’s Rockhampton Hospital is seeking a Switchboard Administrator to handle calls, connect patients and staff, and keep communications running smoothly on a 24-hour roster. You’ll work three shifts per fortnight, including weekends and public holidays, staying calm and professional in emergencies.

Be the friendly, efficient voice that keeps departments connected, with solid Microsoft Word/Excel skills and a proactive, team-oriented approach.

Qualifications

• Answer calls professionally and connect people to the right place.
• Manage pagers and staff updates to ensure messages are timely.
• Recognise emergencies and follow hospital protocols.
• Coordinate after-hours travel and update records as needed.

Responsibilities

• Be the voice of the hospital and keep calls moving smoothly.
• Keep staff updated with timely information.
• Stay calm under pressure and activate correct responses.
• Support admin tasks to keep shifts on track.

Skills

Communication

Problem-solving

Microsoft Word

Microsoft Excel

Tools

Paging systems

Job description

Ready to be the person who keeps Rockhampton Hospital talking, connected and on track?
As our newest Switchboard Administrator, you’ll work just 3 shifts per fortnight on a 24-hour roster, including weekends and public holidays.
Be the friendly voice on the other end of the phone, connecting patients, visitors and staff with the right people — quickly and professionally. When things get serious, you’ll be the calm in the chaos, recognising emergencies, following procedures and knowing what to do when every second counts.
No two shifts are quite the same! If you thrive on a bit of action, think fast and keep cool under pressure, you’ll fit right in. Apply today!

About us

Rockhampton Hospitalis a 305-bed major referral hospital for Central Queensland, providing state-of-the-art specialist and integrated cancer care.

We work closely with hospitals acrossGladstone, Emerald, Yeppoon, Biloela and rural communitiesto deliver specialist care across the region.

With a strong focus onteaching, training and growing our future workforce, we support medical, nursing and specialist trainees across a wide range of services.

FromEmergency and Surgery to ICU, Paediatrics, Medicine and Mental Health, there are plenty of opportunities tolearn, grow and make a differencein regional healthcare.

About the role

• Be the voice of the hospital. Answer calls professionally, connect people to the right place and keep things moving smoothly.
• Keep everyone connected. Manage pagers, communication systems and staff updates so the right people get the right message at the right time.
• Stay calm when it counts. Quickly recognise emergencies, activate the correct response and follow hospital protocols like a pro.
• Keep things running behind the scenes. Coordinate after-hours travel and accommodation, update records, support admin tasks and use initiative to keep the shift on track.

About you

• Use your judgement, initiative and problem-solving skills, especially when things get busy or unexpected.
• Communicate confidently with everyone from patients and visitors to staff and departments, building great working relationships along the way.
• Comfortable with computers, Microsoft Word and Excel, and able to keep information accurate and up to date.
• Share information, lend a hand and help create a supportive, collaborative team environment.

What we offer

Total remuneration value of up to $31,808 p.a. is comprised of:

• An hourly rate between $41.17 - $45.79 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close

Wednesday, 23 September 2026

#Rockhampton