Switchboard Administrator

Central Queensland Hospital and Health Service; Rockhampton Regional; On-site; AUD 80,000 - 89,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work-life balance

Salary sacrificing options

Paid parental leave

Employee Assistance Program

Discounted private health insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service is seeking a vigilant and patient-focused Communications Officer at Rockhampton Hospital. You will answer calls, connect people to the right service, and keep information flowing smoothly across teams.

duties include managing pagers and staff updates, recognising emergencies quickly, following protocols, and coordinating after-hours travel and accommodation while supporting administrative tasks to keep the shift on track.

Qualifications

• Use judgment and initiative when busy or unexpected.
• Communicate clearly with patients, visitors and staff.
• Accurate and up-to-date information management.

Responsibilities

• Be the voice of the hospital; answer calls and connect people to the right place.
• Manage pagers, communication systems and staff updates.
• Recognise emergencies quickly and follow hospital protocols.
• Coordinate after-hours travel and accommodation; support admin tasks.

Skills

Judgment and initiative

Communication

Team collaboration

Tools

Microsoft Word

Excel

Job description

About us

Rockhampton Hospital is a 305-bed major referral hospital for Central Queensland, providing state-of-the-art specialist and integrated cancer care.

We work closely with hospitals across Gladstone, Emerald, Yeppoon, Biloela and rural communities to deliver specialist care across the region.

With a strong focus on teaching, training and growing our future workforce, we support medical, nursing and specialist trainees across a wide range of services.

From Emergency and Surgery to ICU, Paediatrics, Medicine and Mental Health, there are plenty of opportunities to learn, grow and make a difference in regional healthcare.

About the role

• Be the voice of the hospital. Answer calls professionally, connect people to the right place and keep things moving smoothly.
• Keep everyone connected. Manage pagers, communication systems and staff updates so the right people get the right message at the right time.
• Stay calm when it counts. Quickly recognise emergencies, activate the correct response and follow hospital protocols like a pro.
• Keep things running behind the scenes. Coordinate after-hours travel and accommodation, update records, support admin tasks and use initiative to keep the shift on track.

About you

• Use your judgement, initiative and problem-solving skills, especially when things get busy or unexpected.
• Communicate confidently with everyone from patients and visitors to staff and departments, building great working relationships along the way.
• Comfortable with computers, Microsoft Word and Excel, and able to keep information accurate and up to date.
• Share information, lend a hand and help create a supportive, collaborative team environment.

What we offer

Total remuneration value of up to $31,808 p.a. is comprised of:

• An hourly rate between $41.17 - $45.79 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Wednesday, 23 September 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.