Administration Officer (Switch)

Queensland Government; Rockhampton Regional; On-site; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Professional development

Flexible work-life balance

Paid parental leave

Employee assistance program

Discounted private health insurance

Fitness passport

Job summary

Queensland Government is seeking a capable receptionist for Gladstone Hospital to answer calls, connect callers to the right department and provide courteous assistance. You will recognise emergencies, coordinate paging, and support hospital operations, including after-hours travel and accommodation as needed.

Applicants should have strong office and reception skills, be comfortable with Microsoft Word and Excel, and maintain discretion while handling information.

Qualifications

• Sound judgement and the ability to solve problems in a busy environment.
• Strong office and reception skills with experience in healthcare settings.
• Ability to connect with people at all levels and keep things moving smoothly.

Responsibilities

• Answer calls professionally and direct to the right department.
• Recognise emergencies and activate appropriate responses following procedures.
• Coordinate pagers, maintain contact information, and support after-hours operations.

Skills

Office reception

Customer service

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

About us:Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services. From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey.We're also home to Mental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community.Big team. Diverse services. Great care for our community.About the role:Answer calls professionally, connect people to the right department and make sure every caller gets the help they need, quickly and courteously.Recognise emergency and security situations, activate the right response and follow critical procedures with confidence and precision.Coordinate pagers, maintain accurate contact information and use alternative communication systems to keep staff connected when it matters most.Support daily administration, coordinate after-hours travel and accommodation, and use initiative to keep hospital operations on track (even when working independently).About you:Use sound judgement, solve problems and respond confidently when things get busy or unexpected.Strong office and reception skills, ideally with experience in a healthcare environment.Connect easily with people at all levels, build strong relationships and know how to keep things moving smoothly.Confident with systems such as Microsoft Word and Excel, handle information discreetly and can work independently with initiative.What we offer:Total remuneration value of up to $80,842 p.a. is comprised of:An hourly rate between $40.17 - $44.67 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) GL6H690862Applications close: Monday, 21 September 2026#GladstoneThis work is licensed under a Creative Commons Attribution 3.0 Australia License.