Administrative Officer - Mail

Central Queensland Hospital and Health Service; Rockhampton Regional; On-site; AUD 45,000 - 51,000; Full time

Benefits offered by this job

Ongoing Professional Development and E

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service in Rockhampton is seeking an administrative professional to provide essential support across the hospital campus. You will manage mail handling, patient records, data entry and front-desk services, while collaborating with clinical and support teams to ensure smooth daily operations.

Ideal candidates will have experience in administration, customer service, and computer-based systems, with strong communication skills and the ability to manage

Qualifications

• Experience in administration and customer service.
• Ability to handle sensitive information appropriately.
• Strong communication and interpersonal skills.

Responsibilities

• Collect, sort and distribute incoming and outgoing mail across the Rockhampton Hospital campus.
• Assist with patient records, filing systems, data entry and general administrative tasks.
• Provide professional reception and telephone services to patients, clients and staff.
• Collaborate with clinical, administrative and support teams to keep day-to-day services running smoothly.
• Handle information with confidentiality, use tact and discretion, meet deadlines and follow established procedures.

Skills

Microsoft Office

Data entry

Customer service

Communication

Tools

Word processing

Spreadsheets

Databases

Information systems

Job description

About us:

Rockhampton Hospital is Central Queensland's major regional referral hospital, delivering specialist and acute care across a broad range of services including Emergency Medicine, Cardiology, Surgery, Paediatrics, Intensive Care, Mental Health and Women's Health.

The newly developed Cardiology Department is strengthening specialist cardiac care across the region, while visiting specialists from tertiary hospitals across Queensland add valuable expertise and collaboration. It's a busy, diverse environment where there's plenty to learn, opportunities to build your skills and a strong focus on professional development.

About the role:

• Collect, sort and distribute incoming and outgoing mail accurately and on time across the Rockhampton Hospital campus.
• Assist with patient records, filing systems, data entry and general administrative tasks.
• Provide professional reception and telephone services to patients, clients and staff.
• Collaborate with clinical, administrative and support teams to keep day-to-day services running smoothly.
• Handle information with confidentiality, use tact and discretion, meet deadlines and follow established procedures.

About you:

• Experience in administration, customer service and computer-based systems will be highly regarded.
• Ability to provide reliable, efficient administrative support with minimal supervision while handling sensitive information appropriately.
• Confident using Microsoft Office, word processing, spreadsheets, databases and other information systems.
• Able to manage deadlines, competing priorities and changing demands while achieving agreed work goals.
• Strong communication and interpersonal skills, with the ability to work collaboratively across a multidisciplinary hospital environment.

What we offer:

Total monthly remuneration value of up to $7,110 p.m. is comprised of:

• An hourly rate between $32.33 - $37.71 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close:

Monday, 14 September 2026

#Rockhampton

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.