Administration Officer (Cardiac Catheterisation Laboratory)

Queensland Government; Rockhampton Regional; On-site; AUD 79,000 - 101,000; Full time

Benefits offered by this job

Professional development

Flexible work arrangements

Parental leave

Employee assistance program

Discounted private health insurance

Fitness Passport

Job summary

Rockhampton Hospital in Central Queensland is seeking a detail-focused administrative professional to coordinate specialist waitlists and appointments, maintain confidential patient records, and deliver high-quality front-desk support. You will interact with patients, clinicians and referrers across multiple channels to keep services running smoothly.

Experience with electronic records systems (HBCIS, QUEUE Manager, Patient Flow) and strong attention to detail are essential.

Qualifications

• Coordinate waitlists and appointments with accuracy and timeliness.
• Maintain patient records confidentially across systems such as HBCIS.
• Provide high-quality administrative support in a busy healthcare setting.

Responsibilities

• Coordinate specialist waitlists and appointments, manage bookings and rescheduling.
• Maintain accurate patient records and ensure data integrity.
• Provide professional reception and day-to-day patient administration.
• Deliver patient-focused service and effective communication with stakeholders.
• Prioritise competing demands and contribute to quality improvement initiatives.

Skills

Waitlist management

Record keeping

Administrative support

Patient communication

Time management

Education

Experience in healthcare administration

Tools

HBCIS

QUEUE Manager

Patient Flow

Job description

About us:

Rockhampton Hospital is Central Queensland's major regional referral centre, delivering a broad range of specialist and acute healthcare services across areas including Emergency, Cardiology, Renal Medicine, Surgery, Paediatrics, Intensive Care, Mental Health and Women's Health.With a newly developed, well-equipped Cardiology Department and visiting specialists from tertiary hospitals across Queensland, the hospital offers a collaborative environment where expertise is shared and professional development is encouraged. It's an exciting setting to build your skills, work alongside experienced specialists and be part of delivering increasingly advanced healthcare across the region.

About the role:

• Coordinate specialist waitlists and appointments — manage bookings, cancellations and rescheduling in line with clinical requirements and service targets.
• Maintain accurate patient records — ensure information is current, confidential and correctly recorded across systems including HBCIS.
• Provide high-quality administrative support — manage reception, correspondence, enquiries, records and day-to-day patient administration.
• Deliver a professional, patient-focused service — communicate effectively with patients, families, clinicians, referrers and other stakeholders.
• Keep the service running smoothly — prioritise competing demands, work autonomously, meet deadlines and contribute to quality improvement and education initiatives.

About you:

• Confidently manage waitlists, appointments, correspondence, records and competing priorities in a busy healthcare setting.
• Experience or ability to learn electronic patient records and systems such as HBCIS, QUEUE Manager or Patient Flow, with exceptional attention to detail.
• Communicate professionally and sensitively with patients, families, clinicians, referrers and other stakeholders across multiple channels.
• Use sound judgement, manage competing demands and keep services running smoothly with minimal supervision.

What we offer:

Total remuneration value of up to $101,073 p.a. is comprised of:An hourly rate between $40.17 - $44.67 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Monday, 21 September 2026#Rockhampton #Cardiac