Student Services Advisor — Frontline Support

CQUniversity; Sydney; In loco; AUD 92.000 - 97.000; Tempo pieno

Vantaggi offerti da questo lavoro

17% superannuation

6 weeks annual leave

10 days personal/sick leave

Carer’s leave (5 days)

Professional and career development

Up to 26 weeks paid parental leave

Employee Assistance Program (EAP)

Fitness Passport

Descrizione del lavoro

CQUniversity Sydney is seeking a dedicated HEW4-level professional to join our Student Service SPOT team. You will be the first point of contact for students, delivering accurate guidance on course information, admissions, enrolment and fees across phone, email and online channels.

You will thrive in a fast-paced environment, ensuring professional, comprehensive support and contributing to a positive student experience through clear, well-documented advice.

Competenze

• Excellent customer service skills and understanding of a culturally diverse university community.
• Proficiency in information systems, web browsers, email, and Microsoft software; experience with CRM systems.
• Strong verbal and written communication and administrative experience.
• Knowledge of Call Centre techniques.

Mansioni

• Be the first point of contact for current and prospective students via phone, email and online platforms.
• Provide accurate, timely, and well-documented information across course information, admissions, enrolment, fees and scholarships.
• Guide students through university systems and processes, ensuring a confident and supported journey.
• Contribute to a collaborative team delivering high-quality student service.

Conoscenze

Customer service

Communication

Administrative experience

Call Centre

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

CQUniversity Sydney is seeking a dedicated HEW4-level professional to join our Student Service SPOT team. You will be the first point of contact for students, delivering accurate guidance on course information, admissions, enrolment and fees across phone, email and online channels.

You will thrive in a fast-paced environment, ensuring professional, comprehensive support and contributing to a positive student experience through clear, well-documented advice.