Student Experience & Services Coordinator

Australian Institute of Higher Education; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Australian Institute of Higher Education – Sydney CBD NSW is seeking an experienced Student Services Officer based in the heart of the Sydney CBD. You will be the front line contact for students, staff and external stakeholders.

The role involves IT troubleshooting, data entry, receipt of student fees, maintaining student records and assisting with events, graduation and orientation programs while delivering high‑quality customer service.

Qualifications

• Experience in the education or customer services sector.
• Basic IT troubleshooting and computer literacy in Word/Excel and student records software.
• Excellent oral and written communication skills.
• Excellent interpersonal skills delivering quality service.
• Able to adapt to changing work environment and work under pressure with attention to detail.
• Excellent time management and flexibility for administrative duties.

Responsibilities

• First point of contact for students, staff, and external stakeholders.
• Troubleshoot common IT issues and escalate to IT team.
• Assist with student events, graduation, and orientation.
• Respond to enquiries face-to-face, by phone and email.
• Receipt of student fees and data entry.
• Participate in continuous improvement of the student experience.
• Maintain student records and keep records up to date.
• Provide quality customer service to students.
• Other administrative duties as required.

Skills

Customer service

IT troubleshooting

Oral and written communication

Time management

Tools

Microsoft Word

Excel

Student records software

Job description

Australian Institute of Higher Education – Sydney CBD NSW is seeking an experienced Student Services Officer based in the heart of the Sydney CBD. You will be the front line contact for students, staff and external stakeholders.

The role involves IT troubleshooting, data entry, receipt of student fees, maintaining student records and assisting with events, graduation and orientation programs while delivering high‑quality customer service.