Student Experience Champion | Higher Education Support

EDU Holdings Limited; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive team

Career progression

Positive environment

Breakfast provided

Training and development

Diversity & Inclusion

Descripción de la vacante

EDU Holdings Limited is seeking a Customer-oriented Student Experience Advisor to ensure every student feels supported from day one across our Sydney campuses. You’ll guide students through orientation, enrolment and graduation milestones, coordinating with the Enrolments and Finance teams to keep records accurate and communications timely.

The role emphasizes frontline service, CRM-driven outreach and a collaborative approach to improving student experience and retention in a dynamic education

Formación

• One or more years of experience in student service within a higher education environment.
• Experience with student management systems and LMS preferred.
• Diploma qualification or higher preferred.
• Experience engaging students from diverse backgrounds.
• Excellent oral and written communication skills.
• Ability to work under pressure and multitask.
• Proficiency in Microsoft Office365.

Responsabilidades

• Provide accurate, timely expert advice, guidance and support to students in-person and online.
• Be the single point of contact for all non-academic student enquiries, with a focus on domestic students.
• Respond and work to resolve student enquiries through case management, including maintaining appropriate records.
• Support the Enrolments Coordinator to process tuition fee and other payments in collaboration with the finance team.
• Issue student cards & other official student documentation.
• Assist in maintaining the student database by ensuring accurate records are entered.
• Assist in sending locally relevant scheduled, ad-hoc, individual and bulk student communications via the CRM and student management systems.
• Attend and contribute to regular team meetings.
• Contribute to achieving domestic student retention targets through proactive student engagement.
• Collaborate with the relevant team to support student engagement events and other formal events.
• Actively contribute to activities and discussions on achieving EDU student retention, identifying opportunities for improvement of processes and student experience.
• Ensure that campus facilities and equipment are maintained, tidy and conducive to a quality learning experience.
• Fulfil the fire warden and first aid duties on campus.
• Ensure classrooms are configured for their intended use and approved capacity.

Conocimientos

Student service

Communication

Microsoft Office365

Multitasking

Teamwork

Cross-cultural awareness

Educación

Diploma or higher

Herramientas

Student management systems

Learning management systems

CRM systems

Descripción del empleo

EDU Holdings Limited is seeking a Customer-oriented Student Experience Advisor to ensure every student feels supported from day one across our Sydney campuses. You’ll guide students through orientation, enrolment and graduation milestones, coordinating with the Enrolments and Finance teams to keep records accurate and communications timely.

The role emphasizes frontline service, CRM-driven outreach and a collaborative approach to improving student experience and retention in a dynamic education