Student Experience Navigator – Sydney Campus

Southern Cross University; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary Sacrificing

Employee Assistance Program

Job summary

Southern Cross University’s SCU Ventures seeks a proactive Student Experience Coordinator for our Sydney campus. You will be the first point of contact for students, delivering responsive, personalised support across enquiries, enrolments, records and campus services to ensure a smooth student journey.

You’ll coordinate enrolment variations, engage in daily campus operations and events, and build strong relationships with students and colleagues nationwide, contributing to an outstanding student

Qualifications

• Relevant qualifications and ideally a minimum of two years’ professional experience.
• Strong administration, customer service and organisational skills.
• Confidence using CRM systems, databases and Microsoft Office.
• Excellent communication skills and attention to detail.
• Initiative, adaptability and a collaborative, solutions focused approach.

Responsibilities

• Supporting students from enrolment through to graduation
• Managing student enquiries, records and administrative processes
• Coordinating enrolment variations and student requests
• Supporting daily campus operations and student engagement activities
• Building positive relationships with students and colleagues nationally

Skills

Customer service

Administrative skills

Organisational skills

Communication skills

Initiative

Education

Relevant qualifications

Tools

CRM systems

Databases

Microsoft Office

Job description

Southern Cross University’s SCU Ventures seeks a proactive Student Experience Coordinator for our Sydney campus. You will be the first point of contact for students, delivering responsive, personalised support across enquiries, enrolments, records and campus services to ensure a smooth student journey.

You’ll coordinate enrolment variations, engage in daily campus operations and events, and build strong relationships with students and colleagues nationwide, contributing to an outstanding student