Student Services Officer

Australian Institute of Higher Education; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Australian Institute of Higher Education – Sydney CBD NSW is seeking an experienced Student Services Officer based in the heart of the Sydney CBD. You will be the front line contact for students, staff and external stakeholders.

The role involves IT troubleshooting, data entry, receipt of student fees, maintaining student records and assisting with events, graduation and orientation programs while delivering high‑quality customer service.

Qualifications

• Experience in the education or customer services sector.
• Basic IT troubleshooting and computer literacy in Word/Excel and student records software.
• Excellent oral and written communication skills.
• Excellent interpersonal skills delivering quality service.
• Able to adapt to changing work environment and work under pressure with attention to detail.
• Excellent time management and flexibility for administrative duties.

Responsibilities

• First point of contact for students, staff, and external stakeholders.
• Troubleshoot common IT issues and escalate to IT team.
• Assist with student events, graduation, and orientation.
• Respond to enquiries face-to-face, by phone and email.
• Receipt of student fees and data entry.
• Participate in continuous improvement of the student experience.
• Maintain student records and keep records up to date.
• Provide quality customer service to students.
• Other administrative duties as required.

Skills

Customer service

IT troubleshooting

Oral and written communication

Time management

Tools

Microsoft Word

Excel

Student records software

Job description

Australian Institute of Higher Education – Sydney CBD NSW

Australian Institute of Higher Education (AIH) https://aih.edu.au/ is a fast-growing Higher Education provider with campuses in Sydney and Melbourne. The institute empowers students to realise their potential through an educational experience that is practical, engaging, and relevant to their career goals.

We currently have an opportunity for an experienced Student Services Officer to join our team based in the heart of the Sydney CBD.

The ideal candidate should be a fast learner and a motivated team player who embraces change and advocates for continuous quality improvement with a "can do" attitude.

Key responsibilities of this role include:

First point of contact for students, staff, and external stakeholders, front counter responsibility

Tech-savvy and confident using a range of software systems and digital platforms. This includes troubleshooting common technical issues, assisting students and staff, and escalating more complex issues to the IT team when required.

Assist with the organisation of student events, graduation, and orientation programs

Respond to face-to-face, telephone and email enquiries promptly and professionally, in adherence to standards and procedures

Receipt of student fees and data entry as required

Actively participate in the continuous improvement of the student experience

Maintenance of student records and keep records up to date

Provide quality customer service to students

Other administrative support and other duties as required

Skills and experience:

Experience in the education or customer services sector (Preferable)

Demonstrated basic IT troubleshooting, computer literacy, including competencies in using Microsoft Word, Excel spreadsheets and student records software

Excellent oral and written communication skills

Excellent interpersonal skills ensuring quality service

Adaptable to a changing work environment and ability to work under pressure while maintaining high levels of attention to detail and accuracy

Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties

Only shortlisted candidates will be contacted.