Student Experience & Services Advisor

Le Cordon Bleu Australia; Ryde; On-site; AUD 60,000 - 70,000; Full time

Job summary

Le Cordon Bleu Australia is seeking a Student Service Officer to deliver student-centric administration and customer service on campus, handling queries face-to-face, by phone or email, and maintaining accurate student records.

You will issue attendance certificates, transcripts and letters, plan orientations, support events such as Welcome Days and Graduations, and assist with welfare checks and enrolment reporting to DHA.

Responsibilities

• Attending to student queries (face-to-face, telephone or email correspondence), within appropriate timeframe
• Maintaining student records via electronic, hardcopy filing systems and Student Management Systems (SMS)
• Issuing attendance, learning agreements, academic progress notices to students and maintenance of records and registers
• Preparing and dispatching academic documentation e.g., transcripts, letters, parchments, and certificates
• Planning and delivering orientations
• Assisting with student events, including Welcome Events, Graduations, LCB Open Day, Masterclass events and other events as needed
• Attending face to face meetings with students under the guidance of senior staff
• Conducting student welfare checks, as needed (via phone and/or physical)
• Assisting with the collation of student feedback, including surveys and student representative meeting (council) attendance
• Performing general administrative duties on campus, such as ordering stationery and office amenities
• Updating and maintaining student notice boards and reception tv screen adverts/notifications on campus with Student Services information.
• Applying comprehensive knowledge of all courses and services offered by LCBA
• Liaising with colleagues from other LCBA departments and Co-Delivery Partners staff on students’ enrolment matters
• Liaising with offshore staff on the preparation of reports, including Anticipated and Confirmed Students Lists for VET and HE.
• Checking for discrepancies in unit enrolments, student retention reports, change of results etc.
• Having an awareness and sound understanding of current visa conditions and compliance requirements when reporting student enrolment changes to the Department of Home Affairs
• Reporting to the Department of Home Affairs (DHA) via PRISMS electronic system on student confirmation of enrolment, non-commencement, withdrawal, and deferral under the direction of senior staff
• Assisting the Student Services Manager with training of new Student Services staff
• Keeping the Student Services Manager informed through regular updates and bringing areas of concern to attention in a timely manner
• Any other duties as designated by the Student Services Manager.

Job description

Le Cordon Bleu Australia is seeking a Student Service Officer to deliver student-centric administration and customer service on campus, handling queries face-to-face, by phone or email, and maintaining accurate student records.

You will issue attendance certificates, transcripts and letters, plan orientations, support events such as Welcome Days and Graduations, and assist with welfare checks and enrolment reporting to DHA.