HiQ Advisor: Student & IT Support

Queensland University of Technology; Brisbane; On-site; AUD 96,000 - 108,000; Full time

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Job summary

Queensland University of Technology (QUT) invites applications for a HiQ Adviser within the Student Engagement, Administrative Division. The role delivers high-quality face-to-face, phone, email and chat services and operates within a tiered service model, acting as an escalation point from Peer Concierge.

You will provide specialist knowledge across QUT services, supporting student administration, technology and library, assisting clients with interpretations of policies and procedures, and

Qualifications

• Education or equivalent to a degree or associate diploma with at least 2 years of relevant work experience.
• Ability to interpret policies and information to support the client experience.
• Strong client service skills in a high-volume, fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• High level of digital literacy and ability to navigate complex information systems.
• Commitment to equity, diversity and Indigenous Australian engagement.

Responsibilities

• Deliver high-quality face-to-face, phone, email and chat services.
• Operate within a tiered-service model and act as escalation point from Peer Concierge.
• Provide specialist knowledge across QUT services and operations, focusing on student administration, technology and library.
• Assist clients with interpretations of QUT policies and procedures and engage with specialist service providers.
• Participate in continual improvement of student information and processes.

Skills

Policy interpretation

Client service

Verbal and written communication

Digital literacy

Collaboration

Indigenous engagement

Education

Degree or associate diploma

Job description

Queensland University of Technology (QUT) invites applications for a HiQ Adviser within the Student Engagement, Administrative Division. The role delivers high-quality face-to-face, phone, email and chat services and operates within a tiered service model, acting as an escalation point from Peer Concierge.

You will provide specialist knowledge across QUT services, supporting student administration, technology and library, assisting clients with interpretations of policies and procedures, and