Student Adviser

Welcome students Group; Brisbane; In loco; AUD 34.000 - 44.000; Part-time

Descrizione del lavoro

Welcome Students Group in Brisbane is seeking a part-time Student Adviser to support students with course selection, study pathways, and university or vocational options. The role is on-site in Brisbane, with daily interactions in person, by phone, and email.

You will maintain records, prepare information materials, and collaborate with colleagues and external partners to coordinate workshops or information sessions.

Competenze

• Strong interpersonal, communication, and active listening skills to build trust and provide clear, supportive guidance.
• Organisational and time-management abilities to handle multiple student appointments, follow up on actions, and maintain accurate records.
• Problem-solving and critical-thinking skills to assess student needs and offer appropriate study or support options.
• Customer-service orientation and a student-centered mindset, with the ability to remain professional, patient, and empathetic.
• Basic computer literacy, including experience with email, calendars, databases or CRM systems, and standard office software.
• Understanding of tertiary or vocational education systems (Australian context highly regarded), or willingness to learn quickly.
• Ability to work on-site in Brisbane, QLD, both independently and as part of a collaborative team.
• Relevant experience in education, counselling, student services is required.

Mansioni

• Meet with students individually to discuss course selection and study pathways.
• Respond to inquiries in person, by phone, and email.
• Help students understand admission requirements, deadlines, and available support services.
• Maintain accurate records of student interactions.
• Prepare basic information materials.
• Coordinate workshops or information sessions with colleagues and external partners.

Conoscenze

Interpersonal skills

Organisational skills

Problem solving

Customer service

Basic computer literacy

Understanding of education systems

On-site in Brisbane

Experience in education/counselling

Descrizione del lavoro

Role Description

The Student Adviser role at Welcome Students Group is a part-time, on-site position based in Brisbane, QLD. The Student Adviser supports students throughout their academic journey by providing guidance on course selection, study pathways, and university or vocational options. Day-to-day responsibilities include meeting with students individually, responding to inquiries in person, by phone, and email, and helping students understand admission requirements, deadlines, and available support services.

The role involves maintaining accurate records of student interactions, preparing basic information materials, and collaborating with colleagues and external partners to coordinate workshops or information sessions. The Student Adviser is expected to create a welcoming environment, respect diverse backgrounds, and refer students to specialist services when needed.

Qualifications

• Strong interpersonal, communication, and active listening skills to build trust and provide clear, supportive guidance.
• Organisational and time-management abilities to handle multiple student appointments, follow up on actions, and maintain accurate records.
• Problem-solving and critical-thinking skills to assess student needs and offer appropriate study or support options.
• Customer-service orientation and a student-centered mindset, with the ability to remain professional, patient, and empathetic.
• Basic computer literacy, including experience with email, calendars, databases or CRM systems, and standard office software.
• Understanding of tertiary or vocational education systems (Australian context highly regarded), or willingness to learn quickly.
• Ability to work on-site in Brisbane, QLD, both independently and as part of a collaborative team.
• Relevant experience in education, counselling, student services is required.