Student Adviser

CQUniversity; Sydney; In loco; AUD 92.000 - 97.000; Tempo pieno

Vantaggi offerti da questo lavoro

17% superannuation

6 weeks annual leave

10 days personal/sick leave

Carer’s leave (5 days)

Professional and career development

Up to 26 weeks paid parental leave

Employee Assistance Program (EAP)

Fitness Passport

Descrizione del lavoro

CQUniversity Sydney is seeking a dedicated HEW4-level professional to join our Student Service SPOT team. You will be the first point of contact for students, delivering accurate guidance on course information, admissions, enrolment and fees across phone, email and online channels.

You will thrive in a fast-paced environment, ensuring professional, comprehensive support and contributing to a positive student experience through clear, well-documented advice.

Competenze

• Excellent customer service skills and understanding of a culturally diverse university community.
• Proficiency in information systems, web browsers, email, and Microsoft software; experience with CRM systems.
• Strong verbal and written communication and administrative experience.
• Knowledge of Call Centre techniques.

Mansioni

• Be the first point of contact for current and prospective students via phone, email and online platforms.
• Provide accurate, timely, and well-documented information across course information, admissions, enrolment, fees and scholarships.
• Guide students through university systems and processes, ensuring a confident and supported journey.
• Contribute to a collaborative team delivering high-quality student service.

Conoscenze

Customer service

Communication

Administrative experience

Call Centre

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

23h ago , from Central Queensland University

• Students Directorate
• CQUniversity Sydney
• Higher Education Worker Level 4
• Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

About this Opportunity

• 2 Positions available
  • 1 x Continuing, Full-Time
  • 1 x Fixed-Term (until 08.03.2028), Full-Time
• Students Directorate
• CQUniversity Sydney
• Higher Education Worker Level 4
• Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Join our Student Service SPOT team, CQUniversity’s multi-channel student service centre, delivering support through phone, digital and face-to-face interactions. Be part of a team that makes a real difference to the student experience!

As the first point of contact for current and prospective students, you will provide support across phone, email and online platforms. You will guide students through university systems and processes, helping them feel confident and supported at every stage of their journey.

We are seeking a confident communicator with strong customer service experience who thrives in a fast-paced environment. You will deliver accurate, timely and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships and general administration.

In this role, you will help create positive student experiences, provide genuine support and contribute to a collaborative team that takes pride in delivering quality service.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
• Knowledge and proficiency in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
• Outstanding verbal and written communication skills and administrative experience.
• Knowledge of Call Centre techniques.

Please note that interviews for this position are planned to take place in January 2027 following the University's closure period from Friday, 25 December 2026, to Monday, 4 January 2027. We wish all applicants a safe and enjoyable festive season.

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation.

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Position Description

For further information about this position, please refer to the Position Description.

Applications Close: 11:59pm, Sunday, 29 November 2026

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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