Student Services Champion – Sydney Campus

Greenwich English College; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Greenwich College in Sydney is seeking a Student Services Officer to be the face of the campus, handling student enquiries and delivering high-quality customer service in a busy environment. You'll work with admissions, academic and marketing teams to ensure smooth student experiences, develop knowledge of the student lifecycle, and contribute to improvements in administration processes.

This role suits someone who enjoys helping others, communicates well, and is eager to grow a meaningful

Qualifications

• Experience in client services (ideally in international education).
• Excellent communication skills — verbal, written, and interpersonal.
• Strong organisational skills and attention to detail in a fast-paced environment.
• Confidence with digital tools (or eagerness to learn) and a curious mindset for improving processes.
• A growth mindset, passion for learning, and desire to build a meaningful career in education.

Responsibilities

• Provide exceptional frontline support to students, responding to enquiries with care, accuracy, and professionalism
• Collaborate closely with the admissions, academic, and marketing teams to ensure smooth student experiences
• Foster a service-centric and solution-focused mindset within the team
• Handle student concerns with empathy and cultural sensitivity
• Develop in-depth knowledge of the student lifecycle and administration processes
• Contribute to continuous improvement initiatives that enhance student satisfaction

Skills

Client services

Communication skills

Organisational skills

Digital tools

Growth mindset

Job description

Greenwich College in Sydney is seeking a Student Services Officer to be the face of the campus, handling student enquiries and delivering high-quality customer service in a busy environment. You'll work with admissions, academic and marketing teams to ensure smooth student experiences, develop knowledge of the student lifecycle, and contribute to improvements in administration processes.

This role suits someone who enjoys helping others, communicates well, and is eager to grow a meaningful