Student Enrolment Officer (Recruitment & Records)

TMT Education; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

TMT Education is a boutique RTO in makeup, hair and media, onsite in Sydney. The Enrolment Officer will manage inquiries, convert applicants to enrolments, and ensure enrolment files meet audit requirements.

You will build complete student files, coordinate with trainers, and support LMS setup and progression. Strong admin and customer service experience, plus compliance awareness, are essential.

Qualifications

• Experience in administration or customer service, minimum two years.
• Familiarity with ASQA standards and government funding rules desirable.
• Ability to work independently in a small team.
• Current driver’s license, Working with Children Check, and Australian Federal Police Check.

Responsibilities

• Respond to enquiries by phone, email, and in person and convert suitable applicants into enrolments.
• Run a pipeline from first contact to commencement and follow up to keep warm leads engaged.
• Explain courses, dates, fees and funding honestly and book a suitable start.
• Build a complete student file with identity, USI, eligibility evidence, signatures, offer letter and training plan.
• Maintain accurate records in the student management system for audit readiness.
• Liaise with trainers on enrolments, commencements and non-ready students.
• Assist with LMS users setup, course materials and completion records.
• Support quarterly internal audits and annual external audits with complete files.

Skills

Administration

Customer service

MS Office

Student management system

Communication

Audits

Tools

Student management system / LMS

Microsoft Office

Job description

Student Enrolment Officer (Recruitment & Records)

TMT - The Makeup Technicians is a boutique RTO in makeup, hair and media. This is an onsite Enrolment Officer role focused on filling classes and keeping every enrolment audit-ready. This is not a sales-only job and not a back-office records job. You will speak with prospective students every day, convert suitable applicants, and refuse incomplete or ineligible files.

Key responsibilities

Respond to enquiries by phone, email and in person, and convert suitable applicants into enrolments.

Run a simple pipeline from first contact to commencement — follow up, do not let warm leads go cold.

Explain courses, dates, fees and funding honestly, and book a suitable start.

Check course suitability and funding eligibility before an offer is issued.

Build a complete student file (identity, USI, eligibility evidence, signatures, letter of offer, training plan).

Keep the student management system accurate so records match what actually happened.

Liaise with trainers on who is enrolled, who is starting, and who is not ready.

Assist with LMS users setup, course materials and completion records.

Check trainer fortnightly invoice claims against LMS completion and the delivery checklist, and coordinate corrections.

Support quarterly internal audit, annual external audit and assessment validation with files that are already complete.

Provide ongoing Administration, Progression and Welfare support to enrolled students.

About you

Confident on the phone and in person — students feel looked after, not processed.

Organised and exact with records. You notice missing documents and fix them before they become an audit problem.

Comfortable saying no: keep the relationship and give a clear list of expectations and a deadline.

Previous administration or customer service experience; RTO, education or admissions experience is a strong plus.

Familiarity with ASQA standards and government funding rules is highly desirable (or you can learn them properly and apply them).

Competent in Microsoft Office and a student management system / LMS.

Able to work independently in a small team without a large enrolment department around you.

Minimum two years' relevant administration or customer service experience.

Current driver's licence.

Employee Working with Children Check.

Australian Federal Police Check.

About us

TMT Education is a boutique RTO in makeup, hair and media.