Academic Administrator

Superior Training Centre; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Superior Training Centre (STC) – RTO 41122 is a growing private Registered Training Organisation committed to delivering vocational education and training outcomes for domestic and international students. We are seeking an Academic Administrator to support the Academic Department and ensure records, documentation and processes are maintained accurately and in line with regulatory requirements.

This role is ideal for someone who is highly organised, proactive and enjoys working in a team to

Qualifications

• Requires strong organisation and proactive approach to support students and staff.
• Excellent written and verbal communication skills.
• Friendly, professional and student-focused approach.
• Ability to prioritise and manage multiple tasks in a busy environment.
• Knowledge of RTO compliance and regulatory requirements is desirable.

Responsibilities

• Provide professional and friendly support to students, staff and stakeholders via face-to-face, phone and email enquiries.
• Maintain accurate student enrolment, attendance and academic records in the RTO system.
• Ensure student files and academic evidence meet regulatory requirements.
• Support the Academic team with day-to-day administration and reporting.
• Monitor regulatory reporting requirements and academic activity calendars.
• Assist with student orientations, graduations, events and other activities.
• Contribute to continuous improvement of administrative processes.

Skills

Organised

Proactive

Approachable

Team player

Customer service

Interpersonal skills

Time management

Multitasking

Problem solving

Tools

Microsoft Office

RTO administration software

Job description

Superior Training Centre (STC) – RTO 41122 is a growing, privately operated Registered Training Organisation committed to delivering quality vocational education and training outcomes for both domestic and international students.

At STC, we are passionate about the trades and about helping our students build the skills, qualifications and confidence they need for successful careers.

Our team works in a fast-paced and supportive environment where quality, compliance, student experience and continuous improvement are at the heart of what we do.

As we continue to grow, we are looking for an enthusiastic and organised Academic Administrator to join our team and support the smooth operation of our Academic Department.

About the Role

As an Academic Administrator- student support, you will play an important role in supporting our students, trainers and Academic team while ensuring student records, academic documentation and administrative processes are maintained accurately and in accordance with relevant regulatory requirements.

This is a varied role suited to someone who enjoys working with people, is highly organised and takes pride in getting the details right.

You will be responsible for:

• Providing professional and friendly support to students, staff and stakeholders via face-to-face, phone and email enquiries.
• Managing and maintaining accurate student enrolment, attendance and academic records within the RTO management system.
• Ensuring student files and academic evidence are complete, accurate and maintained in accordance with regulatory requirements.
• Supporting the Academic team with day-to-day administration and reporting.
• Monitoring key regulatory reporting requirements and academic activity calendars.
• Assisting with student orientations, graduations, events and other student activities.
• Supporting a positive student experience and contributing to continuous improvement initiatives.
• Liaising with trainers and other RTO staff to ensure required documentation for off-site and workplace-based training is submitted correctly and on time.
• Processing domestic student deferrals, withdrawals and course changes following completion of the appropriate academic and compliance checks.
• Liaising with Finance regarding student and client invoices and payments where required.
• Assisting with the implementation of changes to regulatory requirements, policies and internal procedures.
• Participating in team meetings and contributing to the ongoing improvement of administrative and academic processes.
• Providing general administrative support across the Academic Department.
• Undertaking other duties as required to support the growing STC team.

What We're Looking For

We are looking for someone who is organised, proactive, approachable and enjoys working as part of a team.

You will ideally have:

• Previous experience in RTO administration or the vocational education and training sector (desirable, but not essential).
• Strong attention to detail and a commitment to maintaining accurate records.
• Excellent written and verbal communication skills.
• A friendly, professional and student-focused approach.
• Strong customer service and interpersonal skills.
• Excellent organisation and time-management skills.
• The ability to prioritise and manage multiple tasks in a busy environment.
• The ability to work independently while also contributing positively to a team.
• Strong problem-solving and analytical skills.
• Good knowledge of Microsoft Office and general computer applications.
• An understanding of student administration, record keeping and reporting requirements (desirable).
• Knowledge of RTO compliance and regulatory requirements (desirable).
• A positive attitude and willingness to learn.