Student Enrolment & Records Specialist

TMT Education; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

TMT Education is a boutique RTO in makeup, hair and media, onsite in Sydney. The Enrolment Officer will manage inquiries, convert applicants to enrolments, and ensure enrolment files meet audit requirements.

You will build complete student files, coordinate with trainers, and support LMS setup and progression. Strong admin and customer service experience, plus compliance awareness, are essential.

Qualifications

• Experience in administration or customer service, minimum two years.
• Familiarity with ASQA standards and government funding rules desirable.
• Ability to work independently in a small team.
• Current driver’s license, Working with Children Check, and Australian Federal Police Check.

Responsibilities

• Respond to enquiries by phone, email, and in person and convert suitable applicants into enrolments.
• Run a pipeline from first contact to commencement and follow up to keep warm leads engaged.
• Explain courses, dates, fees and funding honestly and book a suitable start.
• Build a complete student file with identity, USI, eligibility evidence, signatures, offer letter and training plan.
• Maintain accurate records in the student management system for audit readiness.
• Liaise with trainers on enrolments, commencements and non-ready students.
• Assist with LMS users setup, course materials and completion records.
• Support quarterly internal audits and annual external audits with complete files.

Skills

Administration

Customer service

MS Office

Student management system

Communication

Audits

Tools

Student management system / LMS

Microsoft Office

Job description

TMT Education is a boutique RTO in makeup, hair and media, onsite in Sydney. The Enrolment Officer will manage inquiries, convert applicants to enrolments, and ensure enrolment files meet audit requirements.

You will build complete student files, coordinate with trainers, and support LMS setup and progression. Strong admin and customer service experience, plus compliance awareness, are essential.