Assistant Academic Manager

Plenty Systems Pty Ltd; Gold Coast City; Remote; AUD 90,000 - 130,000; Full time

Job summary

Plenty Training (RTO 32371) seeks an experienced TAE Trainer and Assessor aiming to move into an Assistant Academic Manager role with a view to Academic Manager within 6–18 months. The role is remote and involves learning the academic management duties while continuing training and assessing TAE qualifications.

You will work with aXcelerate LMS, Adobe Connect, and collaborate with operations to support student success and compliance. Strong communication and three-plus years in TAE are essential.

Qualifications

• Experienced TAE trainer and assessor with up-to-date qualifications.
• Ambitious and ready to take the next step in your career.
• At least three years of TAE training and assessment in an RTO.
• The ability to work remotely from home with your own setup.
• High-level interpersonal and communication skills for student support and complaints.

Responsibilities

• Training and assessing TAE40122 and TAE50122 qualifications, RPL, workshops and non-accredited training delivery.
• Overseeing academic online platforms and LMS (aXcelerate) and supporting instructional design tasks.
• Assist with management of academic online platforms and learning plans, scheduling and assessments.
• Provide learner support, orientations, appeals handling, and quality assurance tasks.
• Help with development and maintenance of resources, compliance checks, and AVETMISS reporting.

Skills

TAE training & assessment

Remote work

Time management

Interpersonal communication

Online LMS operations

Education

TAE50122/TAE50116 Diploma of Vocational Education & Training

TAE40122 Certificate IV in Training & Assessment

Tools

aXcelerate LMS

Adobe Connect

Job description

PLEASE READ THE FULL AD CAREFULLY BEFORE YOU APPLY!

Are you ready to take the next step in your RTO career?

We are looking for an experienced TAE Trainer and Assessor who is ready to take their next step into an Assistant Academic Manager position, with the view to move into the Academic Manager role in the next 6-18 months. The speed of the transition will depend on the individual's abilities and motivations.

The person we seek should be able to hit the ground running as a productive member of our TAE training and assessing team within the first three months. Over the following 6-18 months, in addition to their regular training and assessing duties, this person will then commence upskilling in the academic management side of the business through a steady and structured approach to learning the duties involved in the Academic Manager role.

Our current, long-term, Academic Manager is preparing to take a step back from the management side of the business, so it's now time to train a motivated, ambitious, innovative, professional, personable, forward-thinking person who can grow with us as our business continues to evolve with modern times. Our ongoing solid enrolments require a well‑organised person who can contribute to continuous improvement of our business' processes and procedures, student experience and compliance.

This new position is a work-from-home opportunity, so we require a reliable and responsible person who will be able to self manage their range of duties, and be comfortable connecting with their colleagues using a variety of technology.

ABOUT PLENTY TRAINING

Plenty Training (RTO #32371) is a leading RTO delivering the TAE40122 Certificate IV in Training and Assessment, the TAE50122 Diploma of Vocational Education and Training, as well as BSB41419 Certificate IV in Work Health and Safety. Over the past 15 years, we have grown our RTO to be one of the most well‑respected and compliant RTOs in our sector. Our clients are individuals, small and large corporations, with very high word‑of‑mouth referrals and repeat business. Head office for Plenty Training is based in Robina, Gold Coast, but all teams now work from their home offices, with regular catchups and face‑to‑face meetings. Our team members are hard working, responsible and respectful, long‑term, and are champions of the culture that has been purposefully created to ensure an environment where everyone can thrive and contribute to company success. You can view information about our culture on our website: https://www.plentytraining.edu.au/plenty-jobs/

ABOUT THE ROLE

Initial duties (first three months):

Trainer and Assessor

Training and assessing of the TAE40122 and TAE50122 qualifications, RPL, workshops and assistance with non‑accredited training delivery (as required)

This initial role will provide an enormous background and working knowledge of our TAE products, processes and procedures, aXcelerate LMS, Adobe Connect, and all other technology we utilise in the training and assessing space.

Learning the duties of the management role (ongoing over 6-18 months):

Operational Management:

Overseeing the day‑to‑day operations of academic programs, ensuring smooth functioning of classes, assessments, and student support services

Communicating with the Operations Manager, administration teams, sales and marketing teams

Supporting and assisting to manage a small team of academic staff

Student Support:

Addressing student queries, providing academic guidance, and ensuring a positive student experience

Academic Administration:

Handling tasks such as scheduling, assessment management, conducting assessments, reports, eligibility screening, personalised learning pathway development

Quality Assurance:

Contributing to the maintenance of academic standards and quality assurance processes such as compliance checks, validations, participate in industry engagement.

Instructional Design:

Contribute to instructional design, assisting with the development and management of the learner management and student management systems and resources

ABOUT YOU

Must haves:

• You will already be an experienced TAE trainer and assessor with up-to-date qualifications
• You will be ambitious and ready to take the next step in your career
• You will have ideas and initiatives, and a willingness to learn, observe, contribute and make continuous improvements to our processes and procedures
• At least three years of TAE training and assessment in an RTO (you must understand the current VET climate and landscape)
• The ability to work remotely from home (with your own home setup), the ability to travel for training when/if required (this may be internal training or for delivery of programs to corporate clients)
• A can‑do attitude to problem solving, and excellent time‑management skills
• High‑level interpersonal and communication skills for complaints and challenges
• An easy‑going personality and ability to quickly make connections with team members and students/clients
• Experience with managing change for your learners
• Working in an online environment
• Online SMS/LMS operations
• High level technical and software skills (ideal)

Mandatory Qualifications

• Diploma of Vocational Education and Training (TAE50122 or TAE50116 or TAE50111 or Diploma of Training Design and Development TAE50216); and
• TAE40122 Certificate IV in Training and Assessment (or TAE40116 with the willingness to quickly update)

Beneficial but not essential:

• Experience developing online training in an LMS and online resources
• Experience with aXcelerate LMS
• Participating in assessment validations
• Reviewing procedures and applying the Standards for RTOs requirement

SPECIFIC JOB TASKS MAY INCLUDE (but not be limited to):

• Training and assessing of the TAE40122 and TAE50122 qualifications, RPL, workshops and assistance with non‑accredited training delivery (as required)
• Assist with the management of academic online platforms:
• Adobe Connect (iClasses – layouts, updating, creating new class templates)
• Learning plans – updating, maintaining, assisting with development of
• Student Management (aXcelerate) – courses, units, CT’s
• Student Management (aXcelerate) – assist with updating workflows, reports
• Vimeo – updating videos and resource libraries
• Develop recorded lessons, assist with reviewing resources, updating workbooks
• Eligibility applications, verifications, packaging rules, AVETMISS
• Assessing and facilitating training
• Learner support, orientations, inductions, wellbeing and elevate enquiries
• Complaints and appeals investigations
• Compliance and quality checks
• Validations, anomalies and resulting errors
• Reporting (internal and external)
• Compliance and moderation, escalated academic questions
• Assist operations with trainer schedules, allocation of assessments
• Monitoring quality assurance measures, trainer PD records
• Apply the Standards for NVR RTOs 2025 to day‑to‑day practices