Training Administration Officer

Up Education; Townsville City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday off

Professional development

Extra 3 days of leave over Christmas

Friendly, collaborative team

Job summary

Connect ‘n’ Grow in Australia is seeking an Administration Officer to join our Administration and Corporate Services Team. You will handle customer service, data entry, enrolment support and provide general admin assistance to trainers and learners.

The role requires strong communication, high attention to detail and the ability to work independently. A collaborative, supportive team environment and opportunities for professional development are offered.

Qualifications

• Experience in administration or office support settings.
• Strong communication and customer service skills.
• High attention to detail and ability to work independently.

Responsibilities

• Handle incoming/outgoing calls and customer service queries.
• Perform student management and data entry tasks.
• Assist learners with enrolment and gather required paperwork/evidence.
• Support trainers with student inquiries.
• Upload content/resources to the Learning Management System.
• Order training resources for schools and trainers.
• Provide general administration support to the training team.

Skills

Customer Service

Data Entry

Administration

Communication

Microsoft Office

Education

Business Administration

Tools

Learning Management System

Job description

About Us

Connect ‘n’ Grow is a Registered Training Organisation delivering high-quality training in health and human services to students and schools across Queensland and South Australia.

Our Mission

A world where health pathways happen through quality education.

The Role

We are looking for an Administration Officer to work closely with our Administration and Corporate Services Team.

• Customer Service (Including all incoming and outgoing calls)
• Student Management and data entry
• Assisting learners through the enrolment process including collection of paperwork and evidence
• Support trainers with student enquiries
• Assistance with uploading content and resources to our Learning Management System
• Ordering of training resources for schools and trainers
• Provide overall administration support to training team
• Other duties as required

About You

• RTO experience is ideal but not essential.
• Experience within Business Administration
• Strong communication and customer service skills
• Strong computer skills
• High attention to detail
• Able to problem solve and work independently
• A high level of initiative

Why Join Us?

We’re proud to offer a range of employee benefits designed to help you thrive, both professionally and personally:

• Enjoy your birthday off – our gift to you each year
• Access to ongoing professional development and learning opportunities
• Receive an extra 3 days of leave over the Christmas period
• Be part of a friendly, collaborative team that values connection and support