RTO Administrator - Enrolments, Compliance & Student Support

Australian Concert & Entertainment Security; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salary

Career growth in education

Job summary

Australian Concert & Entertainment Security – Sydney NSW is seeking a highly organised Administrator to manage enrolments, registrations and records across government portals and the SMS, ensuring regulatory compliance and an exceptional student experience.

You will issue qualifications and certificates, support trainers with course logistics, and maintain accurate records while working in a fast-paced team environment.

Qualifications

• Minimum 2 years experience in an RTO Administration role.
• Intermediate to advanced Microsoft Office skills.
• Experience with RTO systems – Ready Student/VETtrak (desirable).
• Strong attention to detail and ability to manage competing priorities.
• Excellent communication skills and customer service skills.

Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

Skills

Attention to detail

Customer service

Communication skills

Organisational skills

Teamwork

Tools

Microsoft Office

RTO systems (Ready Student/VETtrak)

Job description

Australian Concert & Entertainment Security – Sydney NSW is seeking a highly organised Administrator to manage enrolments, registrations and records across government portals and the SMS, ensuring regulatory compliance and an exceptional student experience.

You will issue qualifications and certificates, support trainers with course logistics, and maintain accurate records while working in a fast-paced team environment.