Customer Service Represetative | Maternity Cover

Techskill Academy; Brisbane; On-site; AUD 35,000 - 52,000; Full time

Job summary

Techskill Academy, a growing Australian Registered Training Organisation based in Brisbane, is seeking a friendly Customer Service Representative to cover maternity leave for 3–6 months and potentially become permanent for the right person.

You will join our Student Support Officers to assist students throughout their learning journey, handling enrolments, queries and records with a proactive, service‑driven approach.

Qualifications

• Experience in customer service, administration, call centres or student support would be great.
• Experience in an RTO is a bonus, but not essential.
• You don't need to come from an education background; if you have great customer service skills and a willingness to learn, we can teach you the rest.

Responsibilities

• Be the friendly first point of contact for student enquiries via phone and email.
• Help students navigate enrolments, training requirements and next steps.
• Follow up with students to keep things moving and ensure they have support.
• Keep student records accurate and up to date.
• Work with Trainers & Assessors and internal teams to resolve queries.

Skills

Customer service

Communication

Organisation

Tech-savvy

Tools

AI tools

Job description

Customer Service Represetative | Maternity Cover

Love helping people? Good at getting things sorted? We'd love to meet you.

We're looking for a friendly, naturally helpful and switched-on Customer Service Rep to join our Student Support Services team as we gear up for a busy period leading into Christmas and provide additional support while one of our team members is on maternity leave.

And here's the good news: While this is initially a three-six-month opportunity, there's potential for it to become a permanent role for the right person as Techskill Academy continues to grow.

This is a genuine customer service role at heart. You'll be the person students turn to when they have questions, need a hand or aren't quite sure what happens next.

We're a busy, small team, so you'll need to be comfortable juggling phone calls, emails, student enquiries and the occasional curveball. But if you're someone who enjoys helping people, takes ownership and likes getting things done, you'll fit right in.

You don't need to come from an education background. If you've got great customer service skills, a positive attitude and a willingness to learn, we can teach you the rest.

What you'll be doing

You'll work alongside our other Student Support Officers, supporting students throughout their learning journey.

Your day-to-day will include:

Being a friendly, helpful first point of contact for student enquiries via phone and email.

Helping students navigate their enrolments, training requirements and next steps.

Following up with students to keep things moving and ensure they have the support they need.

Keeping student records and information accurate and up to date.

Working with our Trainers & Assessors and internal teams to resolve student queries.

Tackling the everyday administration that keeps Student Services running smoothly.

Spotting issues, finding solutions and making life easier for our students and your teammates.

What we're looking for

We're less concerned about fancy job titles and more interested in how you work and how you treat people.

You'll be a great fit if you:

Genuinely enjoy customer service. You're approachable, patient and know how to make people feel looked after.

Can communicate with anyone. You're confident on the phone, write clear emails and know how to have a good conversation.

Are organised and on the ball. You can manage multiple tasks without letting the little things slip.

Take ownership. If something needs sorting, you don't just pass the problem along and hope for the best.

Are comfortable with technology. You pick up new systems quickly and aren't afraid to learn and be comfortable using AI to support efficient outcomes.

Have a good attitude. You're reliable, adaptable and happy to pitch in when the team needs you.

Experience in customer service, administration, call centres or student support would be great. Experience in an RTO is a bonus, but absolutely not essential.

What's in it for you?

An initial three-six-month maternity cover opportunity, with the potential to become permanent for the right person.

A friendly, down-to-earth team that works together and backs each other.

A modern office in Toowong, Brisbane

The opportunity to learn about vocational education and the technology changing how we deliver it.

A role where you'll make a genuine difference to someone's experience every day.

An environment where good ideas are welcome, initiative is appreciated and people aren't afraid to roll up their sleeves.

About Techskill Academy

Techskill Academy is a growing Australian Registered Training Organisation, ranked in the top 2% of private RTOs nationally, specialising in nationally recognised qualifications across the building and construction industries.

Part of EFLR Group, we're a Brisbane-based team combining industry expertise with technology, automation and AI to make training and recognition of prior learning simpler, faster and more accessible.

We're commercially minded, fast-moving and continuing to grow, giving our people the opportunity to genuinely influence how we work and where we go next.

Our core values

These statements sit at the centre of who we are. They shape our culture, guide our actions and influence every decision we make. Most importantly, they reflect our commitment to the businesses, teams and people we serve.

Solutions: If there's a problem, we look for a way to fix it.

Honesty: If we make a mistake, we own it.

Innovation: We're open to doing things differently and finding better ways to work.

Speed: We value action and getting things moving.

Prioritise: We focus on what matters most.

Success: We care about delivering great outcomes for our students, customers and team.

If you're a people person who loves helping customers, thrives in a busy environment and enjoys being part of a team that gets things done, we'd love to hear from you.