Registered Training Organisation Administrator

Entertainment Security Pty; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

ACESGroup is seeking a Registered Training Organisation Administrator to support Affirm Training in managing student enrolments, registrations and records while ensuring regulatory compliance. The role involves issuing certificates and providing frontline support to students and trainers, with responsibilities for course logistics and facilities coordination.

The ideal candidate has 2+ years in RTO administration, strong MS Office skills, and experience with RTO systems.

Qualifications

• 2+ years experience in an RTO Administration role.
• Intermediate to advanced Microsoft Office Skills.
• Experience with RTO systems – Ready Student/VETtrak (desirable).
• Strong attention to detail and ability to manage competing priorities.
• Excellent communication skills and customer service skills.
• Proactive, reliable and capable of working in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team.

Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

Skills

Microsoft Office

Communication

Customer service

Attention to detail

Team work

Tools

RTO systems Ready Student/VETtrak

Job description

Registered Training Organisation Administrator

Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.

About the Role

We are seeking a highly organised and detail-oriented Administrator to join our team. You will be the engine behind our training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks, and delivering an exceptional experience for students and trainers.

Key Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

About You

• Minimum 2 years experience in an RTO Administration role
• Intermediate to advanced Microsoft Office Skills
• Experience with RTO systems – Ready Student/VETtrak (desirable)
• Strong attention to detail and ability to manage competing priorities
• Excellent communication skills and customer service skills
• Proactive, reliable and capable of working in a fast-paced environment
• Ability to work both independently and as part of a collaborative team.

Why Join Us?

• Be part of a supportive and professional team committed to quality training
• Opportunity to grow your career in the education and training sector
• Flexible and collaborative work environment
• Competitive salary package based on experience.

If you are a compliance-focused professional who takes pride in accuracy, quality, and continuous improvement, we would love to hear from you.

All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs — we build long‑term careers within a company that is redefining what security looks like in a digital world.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30SAustralian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

ACESGroup
ABN: 16 002 990 794 | ACN: 16 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited.