RTO Business Support Officer

Health Industry Training; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Health Industry Training, a nationally accredited RTO in Australia, is seeking a Business Support Officer to lead day-to-day operations and support staff across training and administration. You will ensure quality delivery of accredited programs, maintain regulatory compliance, and drive continuous improvement in student support and stakeholder engagement.

You will collaborate with the Executive Director to align goals, foster a student-centered culture, and build strong relationships with

Qualifications

• Experience in the VET or RTO sector with understanding of regulatory frameworks and quality assurance standards.
• Excellent communication and stakeholder engagement with students, employers and regulators.
• Proven ability in student or client support with empathy and problem solving.
• Tertiary qualification in business management, education, or related field, or equivalent senior management experience.
• Strong analytical and data-informed decision-making skills.

Responsabilités

• Oversee day-to-day operations of Health Industry Training.
• Manage staff across training and administration.
• Ensure quality delivery of accredited programs.
• Maintain compliance with regulatory and accreditation requirements.
• Develop and implement operational plans.
• Drive continuous improvement in student support, program coordination, and stakeholder engagement.
• Collaborate with the Executive Director to align organisational goals.
• Foster a positive, student-centered culture.
• Build relationships with employers and industry partners.
• Manage IT equipment, software and the student management system.

Connaissances

Stakeholder engagement

Communication skills

Analytical decision-making

Digital literacy

Problem solving

Formation

Business or Education degree

Outils

CRM tools

Training management systems

Office software

Description du poste

The Business Support Officer is responsible for overseeing the day-to-day operations of Health Industry Training. This role includes managing staff across training and administration, ensuring quality delivery of accredited programs, and maintaining compliance with relevant regulatory and accreditation requirements. The Business Support Officer will develop and implement operational plans and drive continuous improvement in student support, program coordination, and stakeholder engagement. They will collaborate closely with the Executive Director to align organisational goals, and foster a positive, student-centered culture. The role also involves building relationships with employers and industry partners, addressing operational issues as they arise, and supporting strategic initiatives that enhance the organisation's reputation and impact. In addition, the role is responsible for managing IT equipment, software and the advanced student management system.

Key responsibilities

• Oversee day-to-day operations of Health Industry Training
• Manage staff across training and administration
• Ensure quality delivery of accredited programs
• Maintain compliance with relevant regulatory and accreditation requirements
• Develop and implement operational plansli>
• Drive continuous improvement in student support, program coordination, and stakeholder engagement
• Collaborate with the Executive Director to align organisational goals
• Foster a positive, student-centered culture
• Build relationships with employers and industry partners
• Manage IT equipment, software and the student management system

About you

• Experience in the VET or RTO sector, with solid understanding of regulatory frameworks, compliance requirements, and quality assurance standards
• Excellent communication and stakeholder engagement skills, including the ability to work effectively with students, employers, industry partners, and regulatory bodies
• Proven ability in student or client support, with a focus on empathy and problem-solving
• Relevant tertiary qualification in business management, education, or a related field, or equivalent experience in a senior management role
• Strong analytical and decision-making skills, with the ability to use data and feedback to inform operational and strategic decisions
• High level of digital literacy, including familiarity with training management systems, CRM tools, and standard office software
• Commitment to lifelong learning and professional development

About us

Health Industry Training is a nationally accredited Registered Training Organisation (RTO) that has been delivering quality vocational education for over 17 years. The organisation is led by an Executive Director with more than 25 years of experience in the training industry and supported by trainers with extensive VET sector expertise. The team is committed to lifelong learning, professional development, and providing a supportive environment for students, many of whom balance study with work and family responsibilities. Staff work closely with learners and their employers to ensure they receive the guidance and training support needed to complete their programs and succeed in the health industry. Health Industry Training fosters a culture of accountability, care, and community impact, aiming to help every student reach their full potential.