Strategic IT Service Delivery Leader

Australian Taxation Office; Townsville City; On-site; AUD 80,000 - 100,000; Full time

Job summary

Australian Taxation Office is seeking an APS 6 IT Services Officer to support delivery, operation and continuous improvement of IT services across the enterprise. You will work across ITSM activities, provide specialist advice, lead investigations, and collaborate with stakeholders to analyse information, assess risks and develop solutions aligned with governance requirements.

You may participate in on-call and after-hours arrangements to support real-time issue management, with roles offered in

Qualifications

• ITSM activities and processes
• Ability to analyse information, assess risks and impacts
• Develop solutions that support operational and strategic outcomes
• Prepare and analyse reports on service performance and trends
• Contribute to governance, procedures and knowledge management
• May require on-call and after-hours support

Responsibilities

• Support delivery, operation and continuous improvement of IT services across the organisation
• Provide specialist advice and lead complex investigations
• Collaborate with stakeholders, technical specialists, service providers and project teams
• Prepare and analyse reports on service performance and risks
• Support project delivery and knowledge management activities
• Assist in ensuring services are reliable, compliant and aligned with governance requirements

Job description

Australian Taxation Office is seeking an APS 6 IT Services Officer to support delivery, operation and continuous improvement of IT services across the enterprise. You will work across ITSM activities, provide specialist advice, lead investigations, and collaborate with stakeholders to analyse information, assess risks and develop solutions aligned with governance requirements.

You may participate in on-call and after-hours arrangements to support real-time issue management, with roles offered in