IT Services Officer | Service Delivery & Improvement

Australian Taxation Office; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Taxation Office in Brisbane is seeking an IT Services Officer at APS 5 level to contribute to the delivery, operation and improvement of IT services across the organisation. You will work under limited direction across IT Service Management activities, analysing information and addressing competing priorities to support business outcomes.

You will engage with business stakeholders, technical specialists, service providers and project teams to support effective IT services, identifying

Qualifications

• Analytical thinking and problem-solving abilities.
• Stakeholder engagement and collaboration across teams.
• Understanding of IT service management concepts and practices.

Responsibilities

• Deliver, operate and improve IT services across the organisation.
• Analyse information, prioritise work and investigate service delivery issues.
• Engage with stakeholders, technical specialists, service providers and project teams to support IT services.
• Identify risks, assist in resolving moderately complex issues and escalate when needed.
• Contribute to procedures, knowledge management, reporting and service improvements.
• Provide advice and recommendations to support decision-making and governance.

Job description

Australian Taxation Office in Brisbane is seeking an IT Services Officer at APS 5 level to contribute to the delivery, operation and improvement of IT services across the organisation. You will work under limited direction across IT Service Management activities, analysing information and addressing competing priorities to support business outcomes.

You will engage with business stakeholders, technical specialists, service providers and project teams to support effective IT services, identifying