IT Services Officer - Enterprise Solutions & Delivery

Australian Taxation Office; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Australian Taxation Office is seeking IT Services Officers to join the Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to delivering and supporting critical IT services that enable business operations and outcomes across the organisation.

You will work in an IT Service Management environment, assisting with service delivery, investigating service requests, supporting users, analysing information and contributing to continuous service improvement

Qualifications

• Experience in IT Service Management environment.
• Ability to assist with service delivery activities and investigate service requests.
• Ability to support users and analyze information.
• Contribute to continuous service improvement activities.

Responsibilities

• Contribute to the delivery and support of critical IT services that enable business operations.
• Work within an IT Service Management environment to assist with service delivery activities and investigate service requests.
• Support users, analyse information and contribute to continuous service improvement.
• Collaborate with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes.

Job description

Australian Taxation Office is seeking IT Services Officers to join the Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to delivering and supporting critical IT services that enable business operations and outcomes across the organisation.

You will work in an IT Service Management environment, assisting with service delivery, investigating service requests, supporting users, analysing information and contributing to continuous service improvement