IT Service Delivery Specialist

Australian Taxation Office; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Australian Taxation Office is seeking an APS 5 IT Services Officer to contribute to the delivery, operation and continuous improvement of IT services across the organisation.

Working under limited direction across a range of IT Service Management activities, you’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.

Qualifications

• Experience delivering and supporting IT services across an organisation.
• Ability to analyse information and prioritise competing demands.
• Ability to identify and assess risks and escalate where appropriate.

Responsibilities

• Deliver, operate and continuously improve IT services.
• Analyse information and manage competing priorities across service management activities.
• Engage with business stakeholders, technical specialists and service providers to support reliable IT services.
• Contribute to governance, knowledge management and service improvement activities.

Skills

IT service management

Stakeholder engagement

Risk assessment

Issue resolution

Knowledge management

Job description

The Australian Taxation Office is seeking an APS 5 IT Services Officer to contribute to the delivery, operation and continuous improvement of IT services across the organisation.

Working under limited direction across a range of IT Service Management activities, you’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.