Senior IT Services Officer: ITSM & Service Improvement

Australian Taxation Office

Melbourne

On-site

AUD 90,000 - 120,000

Full time

5 hours ago

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Job summary

Australian Taxation Office in Melbourne is seeking an APS 6 IT Services Officer to support the delivery, operation and improvement of IT services across the enterprise. You will work within ITSM activities, provide specialist advice, analyse information, assess risks and contribute to governance-aligned solutions.

You will collaborate with business stakeholders, technical specialists and project teams to produce reports on service performance, identify trends and provide insights to inform

Qualifications

Experience delivering IT services across large organisations.
Ability to analyse information, assess risks and impacts.
Familiarity with governance requirements and reporting.

Responsibilities

Analyse reports on service performance and identify trends.
Collaborate with stakeholders to develop IT solutions.
Prepare insights and recommendations to support decision-making.
Contribute to project delivery and knowledge management.
May participate in on-call and after-hours support.

Skills

ITSM

Risk assessment

Stakeholder engagement

Investigations

Governance

Job description

You will collaborate with business stakeholders, technical specialists and project teams to produce reports on service performance, identify trends and provide insights to inform

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