IT Services Officer (APS5) – Service Delivery & Improvement

Australian Taxation Office; Adelaide; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Zusammenfassung

Australian Taxation Office in Adelaide is seeking an APS 5 IT Services Officer to contribute to the delivery, operation and continuous improvement of IT services across the organisation.

Working under limited direction across IT Service Management activities, you’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.

Qualifikationen

• Analyse information and support IT service delivery across the organisation.
• Engage with business stakeholders, technical staff and service providers to resolve moderately complex issues.

Aufgaben

• Contribute to delivery, operation and continuous improvement of IT services.
• Analyse information and manage competing priorities across IT Service Management activities.
• Investigate service delivery issues and contribute to solutions that support business outcomes.
• Engage with stakeholders and project teams to support effective and reliable IT services.
• Identify and assess risks, escalate matters where appropriate, and provide advice to support governance and informed decision-making.
• Contribute to knowledge management, performance reporting and service improvement activities.

Jobbeschreibung

Australian Taxation Office in Adelaide is seeking an APS 5 IT Services Officer to contribute to the delivery, operation and continuous improvement of IT services across the organisation.

Working under limited direction across IT Service Management activities, you’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.