APS5 IT Services Officer — Service Delivery & Improvement

Australian Taxation Office; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Taxation Office is seeking IT Services Officers to join our Enterprise Solutions and Technology area. As an APS 5 IT Services Officer, you will contribute to the delivery, operation and continuous improvement of IT services across the organisation.

You’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.

Qualifications

• Strong analytical abilities and problem-solving skills.
• Experience with IT service delivery or service management.
• Ability to communicate with stakeholders and suppliers.

Responsibilities

• Analyse information and manage competing priorities in IT services.
• Investigate moderately complex service delivery issues and contribute to solutions.
• Engage with business stakeholders, technical specialists and project teams to support reliable IT services.

Skills

Analytical thinking

Stakeholder communication

Service management

Risk assessment

Job description

Australian Taxation Office is seeking IT Services Officers to join our Enterprise Solutions and Technology area. As an APS 5 IT Services Officer, you will contribute to the delivery, operation and continuous improvement of IT services across the organisation.

You’ll analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.