IT Services Specialist – Service Delivery & Support

Australian Taxation Office

Canberra

On-site

AUD 75,000 - 90,000

Full time

2 days ago

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Job summary

Australian Taxation Office is seeking an IT Services Officer to join the Enterprise Solutions and Technology area in Australia. You will contribute to the delivery and support of critical IT services, assist with service delivery, analyze information, and support users across a governance framework.

The role involves collaboration with stakeholders, technical teams and project teams to deliver reliable IT services, support continuous improvement, and help transition projects into

Qualifications

Experience in IT service management and service delivery activities.
Ability to analyze information, investigate requests and support users.
Strong problem-solving skills and commitment to continuous service improvement.

Responsibilities

Assist with service delivery activities across IT services.
Investigate service requests and provide user support.
Contribute to reporting, data analysis and knowledge management.
Support transition of projects into business-as-usual operations.

Job description

The role involves collaboration with stakeholders, technical teams and project teams to deliver reliable IT services, support continuous improvement, and help transition projects into

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