IT Services Officer: Service Delivery & Improvement

Australian Taxation Office; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Taxation Office is seeking an IT Services Officer at the APS 5 level to contribute to the delivery, operation, and continuous improvement of IT services across the organisation. You will work under limited direction on IT Service Management activities, analysing information, managing priorities and supporting business outcomes.

You will engage with stakeholders, technical specialists, service providers and project teams to support reliable IT services, assess risks, resolve moderately

Responsibilities

• Analyse information and manage competing priorities.
• Investigate moderately complex service delivery issues and contribute to solutions.
• Engage with business stakeholders, technical specialists and project teams to support IT services.
• Identify and assess risks, escalate matters when appropriate.
• Contribute to operational procedures, knowledge management and performance reporting.
• Support service improvement activities and governance for informed decision-making.

Job description

Australian Taxation Office is seeking an IT Services Officer at the APS 5 level to contribute to the delivery, operation, and continuous improvement of IT services across the organisation. You will work under limited direction on IT Service Management activities, analysing information, managing priorities and supporting business outcomes.

You will engage with stakeholders, technical specialists, service providers and project teams to support reliable IT services, assess risks, resolve moderately