Strategic CRM Account Executive - High Tech & Media

ServiceNow; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking a CRM Account Executive to drive growth in the high tech and media sector across Australia. You will own end-to-end sales cycles, build executive relationships, and develop territory strategies with a focus on CRM & Industry Solutions.

You will lead demonstrations with Solution Consulting, manage forecasts, and collaborate with partners to deliver a superior customer experience. The role emphasizes building a robust pipeline and strategic account plans.

Qualifications

• Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry
• 12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutions
• Experience selling into enterprise high tech, media, or telecommunications customers across Australia
• Advanced knowledge of sales force automation, customer service management, ERP, or other business application technologies is ideal
• Experience managing short and long complex sales cycles
• Strong understanding of business sales processes
• Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience

Responsibilities

• The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.
• Develop a sales strategy for your territory, including a target prospect list and regional sales plan
• Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions
• Manage the sales process through to opportunity close
• Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities
• Support regional ServiceNow partner channels to deliver an effective customer experience
• Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals
• Research prospects and accounts using CRM data, social media, search engines, and AI tools
• Occasional travel for training or meetings may be required

Skills

Enterprise sales

AI in sales

Stakeholder management

Australian market

Education

Bachelor’s degree in business or related

Tools

Salesforce

Job description

ServiceNow is seeking a CRM Account Executive to drive growth in the high tech and media sector across Australia. You will own end-to-end sales cycles, build executive relationships, and develop territory strategies with a focus on CRM & Industry Solutions.

You will lead demonstrations with Solution Consulting, manage forecasts, and collaborate with partners to deliver a superior customer experience. The role emphasizes building a robust pipeline and strategic account plans.