CRM Account Executive: AI-Driven Tech & Media

ServiceNow; New South Wales; On-site; AUD 140,000 - 230,000; Full time

Job summary

ServiceNow is seeking a CRM Account Executive to drive market success in Australia’s high tech and media sectors. You will own territory strategy, engage CxO discussions, and close complex enterprise deals leveraging our CRM & Industry solutions built on the ServiceNow platform.

As a customer-facing domain expert, you will orchestrate cross-functional teams, manage long sales cycles, and identify expansion opportunities, with travel as needed.

Qualifications

• 12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutions.
• Experience selling into enterprise high tech, media, or telecommunications customers across Australia.
• Advanced knowledge of sales force automation, customer service management, ERP, or related business apps.
• Experience managing short and long complex sales cycles.

Responsibilities

• Build client relationships while meeting quarterly and annual sales quotas in an assigned territory.
• Develop a sales strategy for your territory, including a target prospect list and regional sales plan.
• Lead executive and CxO discussions and positioning meetings with Solution Consulting to demonstrate ServiceNow CRM solutions.
• Manage the sales process through to opportunity close.
• Maintain ongoing accounts to ensure customer satisfaction and identify expansion opportunities.
• Support regional partner channels to deliver a strong customer experience.
• Use CRM data, social media, search engines, and AI tools to research prospects.
• Occasional travel for training or meetings may be required.

Skills

AI in sales

Enterprise sales

Territory planning

Executive discussions

Education

Bachelor's degree in business/marketing or related field

Tools

CRM systems

Job description

ServiceNow is seeking a CRM Account Executive to drive market success in Australia’s high tech and media sectors. You will own territory strategy, engage CxO discussions, and close complex enterprise deals leveraging our CRM & Industry solutions built on the ServiceNow platform.

As a customer-facing domain expert, you will orchestrate cross-functional teams, manage long sales cycles, and identify expansion opportunities, with travel as needed.